Over 27 years of experience in handling P & C claims, managing claims operations including designing, building and leading claims operations from scratch. Experience in redesigning claims operations with emphasis on customer experience, regulatory compliance and loss ratio performance. Expertise: MGA/Start Up 1. Investment and VC, venture evaluation. 2. Post launch program analysis. TPA evaluation. 3. Internal claims handling analysis. Fronting/reinsurance examination readiness 4. Internal claims dept design and strategic mid-term planning 5. Long-term strategic planning Fronting Carrier/Reinsurer’s 1. TPA performance. Program review, analysis and recommendations. Analysis of key performance metrics. a. Compliance b. Technology & Innovation c. Customer Experience f. Best Practices g. Custom 2. Established claims operations performance. Program review, analysis and recommendations. Analysis of key performance metrics. a. Claims leadership b. Technology & Innovation c. Market differentiation d. Custom Claims Industry Servicers (Technology, AI, Adjusting Services, Start-up) 1. Start-Up Support (pre-launch). Program review from claims perspective. a. Viability b. Industry trends c. Recommendations 2. Start-Up Support (post launch). a. Strategic planning b. Risk analysis 3. Established Service Provider Support a. Claims expansion analysis b. Product review and analysis
