Overview

LYNXUS is a fast-growing valued partner for businesses that require mission-critical agility and scalability to drive operational efficiencies and mitigate risk. Our customer success model unlocks profitability and resiliency for your business. We work collaboratively with your team and use your platforms for efficiency and so you aren’t locked into another company’s systems. Your team continues to be productive without braking for new training, and there are no additional infrastructure investments to your business. The LYNXUS operations approach is based on years of knowledge of the BPO industry combined with the vision of creating new ways of value creation with the introduction of digital technologies that will help in improved business outcomes. LYNXUS is the industry's most flexible and rapid ramp-up. Our Recruitment and Retention programs attract and retain the best and brightest technology and customer service professionals. Custom training programs are developed based on client needs. Trainual is our training tool to generate an online repository of all Standard Operating Procedures (SOPs), driving faster and more robust learning. LYNXUS clients leverage our deep experience in transforming business operations and processes. Our executive team of industry leaders is well-known for their years of success in digital operations, global shared service centers, and allied competencies in business finance and accounting, research and analytics, and global customer interaction service centers. Our Operations Center is in Medellin, Columbia – also known as the city of eternal spring for its perfect climate. Medellin is the innovation hub of South America, just a short flight from the U.S. and in the Central Time Zone. Colombia ranks third in A.T. Kearney's Latin America service location indicator. The country captures 13.1% of BPO sales in the region and is among the top markets in the region for sales, surpassing Argentina, Peru, and Chile (Frost and Sullivan).