Overview

National Automotive Industry Aftersales Consultancy Service *Expert in Aftersales projects and process development inc. implementation *AFTERSALES HEALTH CHECK - 2 weeks recommended. Comprehensive, experienced and unbiased review of your aftersales operations. This two-week program looks in depth at all key parts to your aftersales business with heavy focus on Service Department operations. Week One - Facilities, Financials, People, Process and Review with agreed action plans for improvement. Week Two - Implementation on agreed key action plans with consultant. JS Auto Consult difference. *New Service Management Training and Start Up – 2 weeks recommended. *DP/GM Aftersales Management Training – 1 week recommended. Service dept. review inc. Comprehensive one on one training and understanding of Aftersales operations. Learn all facets of Aftersales financials, operations, processes, people management and system set ups to ensure fast track results for your business. Best practice comparatives with onsite support at the dealer. *Service Sales Process and Training – 1 to 2 weeks recommended. Your service department and all staff sell and recommend labour, parts and products. Are you confident your team can sell a perceived “grudge purchase”? Are you following up on all recommendations? *Dealership Developments From full build green field sites to redevelopment of older shops. Don't wish we did this.... *Other services • OEM supportive training on all aspects of dealership requirements and processes. • Aftersales call centre operational review. KPI, timings, inbound and outbound programs. • Manufacturer training programs • Aftermarket service workshop training. After Market Service operations process training. • Non-genuine aftersales consultancy service. • Customer satisfaction consultation. Process - people - focus. • Group aftersales training available. • Locum Service Management available. • Warranty Audit review. • Supplier cost and negotiations.