International Hotel and Service Group provides customer service businesses in the tourism industry the information, skills and resources to continually grow and increase profitability. We specialise in service reviews and training, however we also offer marketing and HR outsourcing services. Our main services include: -Service Reviews- Our staff undertake a comprehensive review of the quality of service at your hotel, then provide a detailed report with suggestions on how improvements could be implemented. We can then organise and carry out tailored training courses as detailed below. -Service Training- We train your staff in all aspects of customer service, and teach strategies in order to ensure your business is providing a standardised high level of service to all clients. We know that you know your company best, and our training programmes are built around the specific needs of your company, so that you can improve where it is needed and avoid wasting valuable time with non-specific training courses. -Marketing- We deal with all aspects of marketing, from promotions to special events. Our experienced staff use a range of media (eg. magazines, TV, social networking) to promote your company. We can also provide marketing solutions to overseas clients who wish to promote their services in Australia. -Human Resources Outsourcing- Our talented team of experience HR staff can deal with all aspects of HR for your business, from recruitment to staff clubs and staff events.
