Revenue goals, employee satisfaction, guest satisfaction, service recovery compensation, and brand loyalty are all critical priorities for hospitality companies. Effective execution of strategies to realize these goals is ultimately dependent on sustaining the alignment, coordinated cooperation, and effort of frontline team members. This is FPG’s sole mission, applying the art, science, and technology of performance to unlock the potential of people. For 30 years, FPG has helped to develop and motivate frontline team members and leaders to deliver world-class service-based sales programs, improve employee engagement, and generate high margin incremental revenue. Our body of knowledge, software and processes are exceptional and unique. Our set of practices and tools are proven to deliver incredible service and revenue results. We have drawn from this collection of proven methods to develop IN-Gauge, the only software in the world that provides the complete toolkit to develop and maintain a best-in-class hotel guest enhancement program. Everything a front desk team needs to succeed is included in our monthly subscription. We believe there are impressive opportunities with frontline team members, one of the most critical touch points in your business. We infuse skills and energize these team members, better connecting with your customers to achieve powerful results. With an FPG subscription also comes a simple, clearly defined framework for success in guest enhancement programs. Our system and framework are so effective that when properly implemented we guarantee your results.
