Overview

ForwardVu Solutions was launched in 2010 to combine the efforts and expertise of a group of highly experienced and award-winning consultants in order for them to undertake more advanced and sophisticated projects that require team innovation and excellence. We can guide the strategy, planning, design, procurement, implementation, build and enhancement of modern customer focused digital channels that maximize value and experience to users. Our consultants have worked on projects with global scope and can manage large complex projects where risk assessments and mitigation management are required. Our customer-focused design approach drives innovation that is focused on efficiency and customer satisfaction. We are recognized specialists in: - Customer-focused business and service strategy/transformation - Heuristic assessments and usability analysis - Customer and digital experience development and design, web branding, digital marketing and web nurturing strategies - Web and mobile device channel strategy, design and optimization - Service delivery and operational reviews - Service design and optimization - Multi-channel service delivery strategy and design that integrates counter, telephone, web and mobile channels - Innovative information architecture and knowledge management approaches for combined contact centre/help desk support and web self-service Our team is not only expert in conducting standard service satisfaction research but has evolved “voice of the customer” approaches that can gain real insight into service preference, perceived value of best practices and net promoter scoring that can drive real service improvement and transformation.