Overview

What do customers really think of your brand or products? Are they loyal? Do they like you enough to recommend you to their friends? As a business owner or company manager, these are important topics to sort out. After all, if customers aren’t satisfied with the service they received, or if they don’t like your products, chances are, they won’t be repeat customers. Feedo is a great, simple way to understand your customers’ level of loyalty using Net Promoter Score (NPS) on any Android smartphone. Designed for simplicity, Feedo makes it easy for store owners/brand managers to track and action customer feedback. The ability to measure customer loyalty is a more effective methodology to determine the likelihood that the customer will buy again, talk up the company and resist market pressure to defect to a competitor. Large corporations spend billions of $ on measuring customer experience to promote growth and outpace competition. One of the most effective methods is NPS™ (Net Promoter Score). Costs of running programs using NPS are prohibitive for individuals and small businesses. Inability to understand what customers value and are willing to pay for is one of the leading reasons small businesses fail. Feedo puts you in the driver seat inexpensively and lets you conduct quick NPS surveys to understand if your clients are likely to recommend your business or service to others. Parent Company - Upendo Consulting Pvt. Ltd.