Overview

The exponential growth of digital technology is constantly transforming the world we live in and keeping up with customer expectations is becoming increasingly challenging. Consumers now demand brand engagement via an array of platforms but it’s not always realistic for companies to facilitate every single one. That’s where DOTS can help. We devise solutions that route inbound enquiries down the most appropriate channels for your business depending on your customer base and use case. We use technology and NPS to qualify these methods and continuously look into ways of streamlining your operation. At the heart of it all is our great team of professional agents who are trained to provide the best customer experience imaginable and help customers feel connected to brands. DOTS is a part of the MBA Group family www.linkedin.com/company/104072 www.mba-group.com