Overview

Direct Call Solutions (Pty) Ltd was founded in 2019, fueled by creating fair opportunities for everyone possible in the BPO industry and at the same time delivering a professional service to all partnered clients on board. Our key vision is to maintain and grow the business by giving our people equal opportunities in their career paths. We also have a passionate team with extensive experience within the BPO industry and with a innovative approach that allows us to deliver small and large scale outsourcing solutions to suit your business needs, enhancing each stage of the customer life cycle to acquire, retain and support, grow and optimize customer relationships. Most of all we build trust and foster transparency for long-term reliable partnerships with clients, employees and other stakeholders. Our Services: We deal with a broad range of campaigns in the BPO industry also in different countries such as South Africa, United Kingdom & Australia. Campaigns as Follows: Life Insurance Mortgage Claims Household Warranty Broadband Mobile PPI PBA IVA DMP Energy (Gas & Electric) Home improvements Boiler Solar Loft & Cavity Survey campaigns Vehicle Tracker Web chat Quality assurance The list above is just to name a few campaigns which our dedicated team has many years of experience in managing and achieving outstanding results.