Snapshotz is a web based simple yet comprehensive and easy to use contact center health check (audit tool) and benchmarking tool containing 800+ data check points to assess the Centre against global customer service and digital service delivery standards. Instantly generated benchmarking reports (produced by unique algorithms) provides comparisons against operations, processes, technologies, customer engagement, safety and mental health and a holistic range of metrics necessary for a post covid era of service delivery. The Snapshotz tool enables centres to certify against global customer service standards (US (ANSI) UK ANZ) ISO 18295 customer service standard, risk management, health & safety, mental health, digital service delivery and data management. This is used for centres to demonstrate the center’s value to the stakeholders as well affirm that management is doing things right.
