Customer Service Review, Inc. is a leading Quality Monitoring and Performance Measurement and Training firm specializing in the development & improvement of customer service, sales and retention skills of front line call center personnel. Our primary training initiatives include facilitating interactive workshops to all levels within your call center organization. Our team of consultants assists our clients in identifying best practices, and designing and implementing programs that improve their customers’ experiences and achieve your companies business and financial goals. For two decades, Customer Service Review, Inc. has provided our clients with the leadership and insight they need to make impactful customer experiences an operational reality. From Quality Monitoring & Evaluation services to Point of Contact Coaching to Training Workshops for all levels of customer support personnel, our programs and services are designed to help you measure and consistently deliver superior front line results.
