Overview

CARA provide comprehensive IT support to businesses UK wide. This is delivered first and foremost by employing highly qualified and experienced technicians managing and supporting your business. This is facilitated and supported by market leading remote management, monitoring and reporting tools to ensure the technicians can be proactive as well as rapidly respond in case of an emergency. Most businesses today rely on many different elements of technology to provision products or services to their customers, relying on items such as servers, online software tools, email and internet connectivity for daily business functionality. Losing just one function of the business can have detrimental effects to business operations and ultimately the bottom line. Our goal at CARA is to provide advice, help and support to ensure that these problems do not occur. If unforeseen problems do arise, we have a team of highly qualified professional to respond. Your business continuity and efficiency are our primary responsibility. In advance of bringing a client onboard we provide thorough assessments of the business ensuring we have comprehensive knowledge about how the business operates, who the key staff are, what business units are the most important, critical software applications as well as staff onboarding and offboarding procedures. This is achieved by documenting in special documentation and management software. Behind the scenes, daily, CARA will be monitoring, updating, patching, fixing problems before they have material impact on your business operations. This is achieved by our heavy investment in monitoring and automation tools that ensure we have full visibility of your network in our control room with alerts and notifications automatically creating tickets for the technicians to manage. We understand how important a functional business and productive staff is to your success, and our mission is to help you realise this goal through proactive IT support and management.