Junior CX/EX Consultant

• May 2023 - Present

I represent the consulting and training company ProOptima. We improve the social and personal competencies of managers and teams of employees (experts). We specialize in supporting leaders in the process of transforming organizational culture into a pro-client culture. I represent the consulting and training company ProOptima. We improve the social and personal competencies of managers and teams of employees (experts). We specialize in supporting leaders in the process of transforming organizational culture into a pro-client culture.

Junior CX/EX Consultant

• May 2023 - Present

I represent the consulting and training company ProOptima. We specialize in implementing Customer Experience Management (CX/CEM) solutions. We help the company to gain a competitive advantage based on CX and managers to monetize relations with clients and e.g.: increase brand value, market share, reduce customer service costs, increase the value of sales from recommendations, increase the NPS indicator, seal the sales funnel by improving the sales process analytics, reduce Churn Rate, increase CLV (customer lifetime value). Show less

Senior IT Recruitment Consultant & Team Lead/Mentor 👴

• Jun 2020 - Present

✔️ Obtaining the necessary technical knowledge on the role in order to find and recruit best candidates. ✔️ Conducting on-line searches, telephone and face to face interviews. ✔️ Evaluate generated resumes to create long list of candidates to present back to client hiring teams. ✔️ Maintaining positive relationships with candidates and professional care throughout the recruitment process. ✔️ Active building and managing an internal database of candidates. ✔️ Mapping of the labour market in order to identify the best qualified and experienced candidates. ✔️ Regular communication with other members of the team. ✔️ Working to sales targets and deadlines in a fast paced environment. ✔️ Posting job offers. ✔️ Recruiting new Team members, onboarding, mentoring. ✔️ Direct cooperation with clients. Show less

Research consultant 👨‍💻

• Dec 2019 - Apr 2020

We started ITMAGINATION in 2008 with a clear goal in mind – to help our clients become successful, technology-driven organizations. We believe that there is an innovator in each one of us, and we’re on a mission to create innovative and efficient software systems to help large businesses reach peak performance in an era of financial insecurity. Responsibilities: • Selecting, screening and phone interviews with candidates • Taking care of building long-term relationships with candidates for future hiring needs • Searching for candidates that match the specifics requirements by social media search, Direct Search; • Reaching out to possible candidates via social media (LinkedIn, Facebook), e- mail, phone • Writing summaries to job positions, candidates; • Scheduling the recruitment interviews (F2F meetings, online and telephone interviews) • Any other needed recruitment or personnel administration support Show less

Recruitment Intern 👶

• Aug 2019 - Dec 2019

• Supporting recruiters in projects for Sales, Financial, IT, HR, Administrative industry; • Creating and posting job-ads; • Searching for candidates that match the specifics requirements by social media search, Direct Search; • Sourcing white collar workers; • Reaching out to possible candidates via social media (LinkedIn, Facebook), e- mail, phone • Writing summaries to job positions, candidates; • Scheduling the recruitment interviews (F2F meetings, online and telephone interviews) • Any other needed recruitment or personnel administration support Show less

Manager 👩‍⚖️

• May 2017 - Apr 2019

- Head of the bar; - Determining the operating standards; - Supervision over the proper functioning; - Cost control and analysis as well as care for sales optimization; - Recruitment of employees; - Research and analysis of customer needs; - Staff training; - Arranging employee schedules; - Ensuring supply and quality in the areas of product - customer; - Creating and implementing marketing activities; - Organization of events; - Head of the bar; - Determining the operating standards; - Supervision over the proper functioning; - Cost control and analysis as well as care for sales optimization; - Recruitment of employees; - Research and analysis of customer needs; - Staff training; - Arranging employee schedules; - Ensuring supply and quality in the areas of product - customer; - Creating and implementing marketing activities; - Organization of events;

Various part time jobs 👩‍🔧👩‍🍳💁‍♀️🍹🌍

• Jan 2012 - Jan 2017