Experience

Dose Cafe

• Kuwait
• Food and Beverage Services
• 100 - 200 Employee

• Customer service and Retail sales Assistant (Head speciality Barista)

  • Oct 2021 - Present

  °Prepairing speciality beverages hot and cold as per brand standard. ° Brewed coffee using Hario,chemex,siphon and V 60 ensuring consistency in quality and standard. °Training new staffs and allocating duties to facilitate smooth business operation. °Transacting customers orders through online application (Talabat,Carriage,Wish)or at the café and issuing receipts while offering unbeatable customer service. °Performing inventory while placing orders for the needed items. °Assisted in Shisha serving and preparation. °Prepared, Served and introduced new Ice Mojitos that became the most popular Drinks hence increased 10% of sales income. Show less



Starbucks Dubai.(Alshaya group of companies).

• customer service and Retail sales Assistant(Barista)

  • Jan 2020 - May 2020

  •Took coffee,tea,food and other Beverages orders and prepared them for customers quickly and effectively without subsidising the quality of the order and customer service. •Prepared over 20 hot and cold beverages (Coffee,tea and cocoa). •Received online customer orders through( Delivoo app) and processed them following brand standard. •Sanitised and calibrated coffee equipments and blenders. •Assisted in receiving and managing inventories for coffee beans and stocked coffee brewing equipments. •Inspected store deliveries for defects,damages and missing items,displayed and labelled deliveries following FIFO rule. KEY ACHIEVEMENTS •Achieved 80% return rate during my shifts. •Successfully served over 20 clients per hour with up sells of up to $10 above their original order. •Named all round Employee of the month on two occasions. •Consistently met and exceeded sales targets during my shifts. Show less



Costa Coffee( Emirates Leisure Retail).

• customer service and Retail sales Assistant(Lead Barista.(B.M)

  • Sep 2018 - Dec 2019

  •Made individualized coffee recommendations to customers on the sources and process of the store's premium beans beans(Arabica and Robusta). •Led a team of over 30 employees by coordinating,delegating and being accountable for their actions. •Supported the manager by recommending practices that resulted in profitable operations following all company standards. •Maintained store inventory for all supplies and retail products. •Replenished and rotated front of the house items ensuring proper labelling of goods,pasties,sandwiches and cookies. •Prepared and served hot and cold beverages including teas and espresso- based drinks by using espresso machine,chemex,French press,drip coffee,pour over,single brew and cold brew coffee preparation routines. •Checked and logged the temperatures of the fridges and display unit. •Calibrated coffee machines,thermometers and sanitized them daily. •Maintained store cleanliness by shelving supplies and sanitizing the washroom,floor and seating area regularly. KEY ACHIEVEMENTS •Successfully made individualized coffee Recommendations to customers resulting to up sells of over $5 per customer and 75%return rate. •Successfully provided on-the-job training and mentorship to 30 new employees. •Participated in U.A.E Barista championship competition for two consecutive years. •Named all round Employee of the month on different occasions. •Successfully passed three consecutive auditing. •Awarded Barista Certificate and Bean pins. •Awarded Basic Food Hygiene Certificate. •Consistently met and exceeded sales Targets during my shifts. Show less



SWATCH PLACE RESTAURANT

• customer service and sales Assistant(Bartender,waiter,cashier).

  • Jan 2015 - Aug 2018

  •Greeted,welcomed and offered five star services to customers ensuring a high rate return to the Hotel. •Prepared cocktails and assisted customers in selecting the right drinks hence increasing sales per customer. •Issued receipts,replenished stocks while performing Basic accounting tasks,reimbursing to customers overcharge and removing defective items from the stockroom. •Promptly reported on any Quality problems to the service center or sales manager and ensured Timely responses. KEY ACHIEVEMENTS •Assisted in developing new sales strategies that saw a revenue growth of 20% in 2017. •Created new beverages and food pairings that became popular menu items and earned me employee of the month in 2017. Show less