Experience

Casa Cook Hotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Senior Sales Account Manager

  • Oct 2021 - Present

  Build & maintain relationship with OTA distribution channels; Be as a bridge between multiple OTA channels and Casa Cook IT, make sure Fosun new CRS system, FCRS launched and applied as group direct connectivity plan;  WorkasacoretosupportSales&Marketingteamin Casa Cook new opening hotels to complete their sales plan as pipeline; Make contact with new media operation companies to enhance image of Casa Cook hotels in social media, like Wechat, Tik Tok, Little Red Book; Achievements:… Show more Build & maintain relationship with OTA distribution channels; Be as a bridge between multiple OTA channels and Casa Cook IT, make sure Fosun new CRS system, FCRS launched and applied as group direct connectivity plan;  WorkasacoretosupportSales&Marketingteamin Casa Cook new opening hotels to complete their sales plan as pipeline; Make contact with new media operation companies to enhance image of Casa Cook hotels in social media, like Wechat, Tik Tok, Little Red Book; Achievements: Got free push from Feekr for the first group property in China; Pushed hotel package to Ctrip Star live broadcast (total viewers above 1150w); Led & completed first Casa Cook direct-connectivity project with Ctrip through FCRS; Made group standardized sales SOP. Show less Build & maintain relationship with OTA distribution channels; Be as a bridge between multiple OTA channels and Casa Cook IT, make sure Fosun new CRS system, FCRS launched and applied as group direct connectivity plan;  WorkasacoretosupportSales&Marketingteamin Casa Cook new opening hotels to complete their sales plan as pipeline; Make contact with new media operation companies to enhance image of Casa Cook hotels in social media, like Wechat, Tik Tok, Little Red Book; Achievements:… Show more Build & maintain relationship with OTA distribution channels; Be as a bridge between multiple OTA channels and Casa Cook IT, make sure Fosun new CRS system, FCRS launched and applied as group direct connectivity plan;  WorkasacoretosupportSales&Marketingteamin Casa Cook new opening hotels to complete their sales plan as pipeline; Make contact with new media operation companies to enhance image of Casa Cook hotels in social media, like Wechat, Tik Tok, Little Red Book; Achievements: Got free push from Feekr for the first group property in China; Pushed hotel package to Ctrip Star live broadcast (total viewers above 1150w); Led & completed first Casa Cook direct-connectivity project with Ctrip through FCRS; Made group standardized sales SOP. Show less



Thomas Cook China 托迈酷客

• China
• Travel Arrangements
• 1 - 100 Employee

• Account & sales manager

  • Jan 2020 - Sep 2020

  • Build and maintain trustworthy relationship with clients; providing qualitative strategic analyses and insights to the partners; lead end-to-end business driven initiatives and steer through negotiation cycles to continuously grow partners’ wallet • Develop comprehensive plans for partners within their portfolio, including identifying growth opportunities, action planning, business growth forecasting • Achievements: Lead API connection project with Agoda/ China Railway; One of Top 10… Show more • Build and maintain trustworthy relationship with clients; providing qualitative strategic analyses and insights to the partners; lead end-to-end business driven initiatives and steer through negotiation cycles to continuously grow partners’ wallet • Develop comprehensive plans for partners within their portfolio, including identifying growth opportunities, action planning, business growth forecasting • Achievements: Lead API connection project with Agoda/ China Railway; One of Top 10 suppliers of Webbeds; Retrieved 2,800,000+ CNY during COVID-19 break to prevent company from cashflow problem and payment issues; Nominated in Fosun Value Star

• Sales Manager

  • Sep 2017 - Dec 2019

  • Maintain professional collaboration with OTA distribution channels, to support them with performance review, seasonal kick-off meetings, or familiarity trips • Develop more high-quality B2B business partners, whose high capability & reputation in this industry can help us on both trading volume increasing and company image improving. • Work closely with cross functional teams, spearhead business development • Achievements: Built business relationship with Meituan (Ebooking), Toptwon,… Show more • Maintain professional collaboration with OTA distribution channels, to support them with performance review, seasonal kick-off meetings, or familiarity trips • Develop more high-quality B2B business partners, whose high capability & reputation in this industry can help us on both trading volume increasing and company image improving. • Work closely with cross functional teams, spearhead business development • Achievements: Built business relationship with Meituan (Ebooking), Toptwon, HK Convergent; support API projects with Trip.com (Ctrip) and Meituan; Key hotels reach monthly 1000 RNs on Ctrip; Arranged familiarization trip for distribution channels



Trip.com Group

• China
• Technology, Information and Internet
• 700 & Above Employee

• Yield Manager

  • Jul 2016 - Aug 2017

  • Revenue: Hotels production & profitability performance analysis; hotel pre-buy cases forecast & revenue analysis; support contracting team to do performance review or kick-off meetings with key suppliers and hotels to improve their capability on OTA engine • Operation: Control service standard of book-out issue process; team task assign (“task”: hotel contract & offer loading, stop sale, weekly volume report, support reservation team for hotel information clarification and special… Show more • Revenue: Hotels production & profitability performance analysis; hotel pre-buy cases forecast & revenue analysis; support contracting team to do performance review or kick-off meetings with key suppliers and hotels to improve their capability on OTA engine • Operation: Control service standard of book-out issue process; team task assign (“task”: hotel contract & offer loading, stop sale, weekly volume report, support reservation team for hotel information clarification and special requests from end users); work with company public relationship team for complaint from celebrity/ KOL with hotels, to balance pecuniary loss and end users’ experience, to maximumly avoid affection on company image • Achievements: Built revenue & operation procedure; Drive pre-buy projects and find new potential targets to increase sales; Handle PR cases related Star accommodation issues Show less • Revenue: Hotels production & profitability performance analysis; hotel pre-buy cases forecast & revenue analysis; support contracting team to do performance review or kick-off meetings with key suppliers and hotels to improve their capability on OTA engine • Operation: Control service standard of book-out issue process; team task assign (“task”: hotel contract & offer loading, stop sale, weekly volume report, support reservation team for hotel information clarification and special… Show more • Revenue: Hotels production & profitability performance analysis; hotel pre-buy cases forecast & revenue analysis; support contracting team to do performance review or kick-off meetings with key suppliers and hotels to improve their capability on OTA engine • Operation: Control service standard of book-out issue process; team task assign (“task”: hotel contract & offer loading, stop sale, weekly volume report, support reservation team for hotel information clarification and special requests from end users); work with company public relationship team for complaint from celebrity/ KOL with hotels, to balance pecuniary loss and end users’ experience, to maximumly avoid affection on company image • Achievements: Built revenue & operation procedure; Drive pre-buy projects and find new potential targets to increase sales; Handle PR cases related Star accommodation issues Show less



Hotelbeds

• Spain
• Leisure, Travel & Tourism
• 700 & Above Employee

• Quality Control & Auditor

  • Jun 2014 - Jun 2016

  • Operation procedure optimization; staff training • Support product team for presentation of our service standard to our suppliers, to help our partners more easily understand our service standard, to build and improve the cooperation with clients

• Partner Support

  • Dec 2010 - May 2014

  • Work as a connecting point to improve the collaboration with suppliers and promote company image • Support contracting and yield team for data analysis support; projects and plans driver to reach company targets • Assign work task in the team • Achievements: No S-level complaints in team; Nominated in Vacation Star



携程集团

• Customer Service Team Lead

  • Sep 2006 - Dec 2010

  • Staff training for new procedure or case study; monthly existing procedure test & review • Negotiation with hotels and accommodation suppliers for booking complaints • Report – Issue report, payment report, volume tracking and estimation, training projects, other weekly and monthly report • Staff training for new procedure or case study; monthly existing procedure test & review • Negotiation with hotels and accommodation suppliers for booking complaints • Report – Issue report, payment report, volume tracking and estimation, training projects, other weekly and monthly report