Liliya Bogomazova
Руководитель контакт-центра at CarPrice- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Английский Limited working proficiency
Topline Score
Bio
0
/5.0 / Based on 0 ratingsFilter reviews by:
Experience
-
CarPrice
-
Russian Federation
-
Retail Motor Vehicles
-
100 - 200 Employee
-
Руководитель контакт-центра
-
Feb 2016 - Present
-
-
-
(VUSO Private Stock Insurance Company)
-
Ukraine
-
Insurance
-
1 - 100 Employee
-
Начальник отдела телемаркетинга
-
Nov 2012 - Aug 2014
оптимизация взаимодействия с подразделениями компании разработка "продающих" скриптов формирование эффективного канала продаж поддержка корпоративного сайта (чат, заявки, обратные звонки) оптимизация взаимодействия с подразделениями компании разработка "продающих" скриптов формирование эффективного канала продаж поддержка корпоративного сайта (чат, заявки, обратные звонки)
-
-
-
FUIB
-
Banking
-
100 - 200 Employee
-
Head of Contact Center
-
Nov 2005 - Oct 2012
Contact Center profile: 24 agent working places (40 agents), 24x7 operation, universal contact center, including: inbound and outbound sales; information and consulting support; cardholders support (issue volume: 1.6 million cards) 2-nd line support for Internet-banking clients complaint and offers handling VIP - line Contact Center profile: 24 agent working places (40 agents), 24x7 operation, universal contact center, including: inbound and outbound sales; information and consulting support; cardholders support (issue volume: 1.6 million cards) 2-nd line support for Internet-banking clients complaint and offers handling VIP - line
-
-
-
-
Chief expert Intl Funds Transfer and Investigations
-
Jul 1996 - Jul 2005
Participated in the project “Upgrade ABS MIDAS 10.5 to Midas DBA R4”, took part in developing of customer amendment requests and testing changes in the MIDAS module Funds Transfer, MT 103+ implementation. Participated in the project “Upgrade ABS MIDAS 10.5 to Midas DBA R4”, took part in developing of customer amendment requests and testing changes in the MIDAS module Funds Transfer, MT 103+ implementation.
-
-
Education
-
Donetsk National University
экономист - математик, economic cybernetics