Experience

DeltaCredit Bank

• Russian Federation
• Banking
• 1 - 100 Employee

• Learning And Development Manager

  • May 2013 - Present

  Managing Learning & Development activities: - Maintaining Company Training Plan - Maintaining training budget and reporting - Training Calendar maintenance (develop and implement) - Interacting with learning providers - Training enrollments coordination, including international corporate programs coordination - Developing culture of sharing knowledge between employees - Internal soft skills trainings development and realization (performance management, communication… Show more Managing Learning & Development activities: - Maintaining Company Training Plan - Maintaining training budget and reporting - Training Calendar maintenance (develop and implement) - Interacting with learning providers - Training enrollments coordination, including international corporate programs coordination - Developing culture of sharing knowledge between employees - Internal soft skills trainings development and realization (performance management, communication, presentation skills, time-management) Coordinator for Performance Management process: - Responsible for all PerForm communications/goal setting and reviews follow up/reporting - Performance Management skills development by: PerForm survey, feedback and training of the new PM’s Internal motivation and communication program: - Intranet administrator: create and fill HR Team room - Internal events organization - Corporate culture development activities - Values implementation Show less



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Learning & Development Officer

  • Sep 2011 - May 2013

  Moscow - Employees’ training and development needs identification on the basis of personal development plans via Performance assessment; - Design, work out, development, delivery and organization of Company’s T&D Projects in cooperation with Department Heads - Organization of individual Coaching programs in cooperation with Team Leaders, "field" coaching for specialists as well as for their leaders and managers; - Support and motivation of IKEA employees towards continuous improvement -… Show more - Employees’ training and development needs identification on the basis of personal development plans via Performance assessment; - Design, work out, development, delivery and organization of Company’s T&D Projects in cooperation with Department Heads - Organization of individual Coaching programs in cooperation with Team Leaders, "field" coaching for specialists as well as for their leaders and managers; - Support and motivation of IKEA employees towards continuous improvement - Evaluating the effectiveness of conducted trainings; feedback; reporting - Business units support Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Premier Relationship Manager

  • Aug 2009 - Sep 2011

  Moscow -Actively managing complex portfolio of the Bank's customers. -Provide customers with outstanding market leading customer service and satisfy all their financial needs -reviewing portfolio to identify cross selling opportunities -Delivering soft skills training sessions for different departments and newcomers within HCRR

• Senior Training Officer

  • Dec 2006 - Aug 2009

  moscow - Employees’ training and development needs identification on the basis of personal development plans via Performance assessment; - Design, work out, development, delivery and organization of Company’s T&D Projects (Functional trainings, Soft Skills, Technical Skills, Language in-house courses etc.) in cooperation with Department Heads as well as with internal HSBC Group HQ and external providers; - Organization of individual Coaching programs in cooperation with Team Leaders, "field"… Show more - Employees’ training and development needs identification on the basis of personal development plans via Performance assessment; - Design, work out, development, delivery and organization of Company’s T&D Projects (Functional trainings, Soft Skills, Technical Skills, Language in-house courses etc.) in cooperation with Department Heads as well as with internal HSBC Group HQ and external providers; - Organization of individual Coaching programs in cooperation with Team Leaders, "field" coaching for frontline staff as well as for their leaders and managers; - Training coachers and team leaders on how to present basic skills or job required courses; - Management of tender processes for external providers in cooperation with HSBC Group HQ and local T&D HR; - Interacting with HSBC Group Training Centre (UK) and incorporating new training programs into local T&D processes - Support and motivation of HSBC employees towards continuous improvement - Evaluating the effectiveness of conducted trainings; feedback; reporting - Business units support in piloting Personal Financial Services launch in Russia



BNT Aliance

• Training Manager

  • Jun 2006 - Dec 2006

  Moscow - Take part in recruitment and induction activities, budgeting and cost control - Employees’ training and development needs identification on the basis of personal development plans - Conduct trainings and development function (induction, internal processes ); - Selecting and developing educational programs according to the current business needs;