Team Manager

• Jul 2023 - Present

People Manager

• Jan 2023 - Present

Head of Sharepoint dep

• Jan 2021 - Jan 2023

IT Consulting Manager

• Jun 2020 - Dec 2020

Development of IT consulting services, active sales; Lead of consultants/analysts team; International projects management - planning, structuring (tasks break), monitoring, q&a, competencies management; Consulting of enterprise and public sector organizations - digital transformation, systems evaluation, security, implementations management. Compliance ISO 9001 and ISO 27001 management. Development of IT consulting services, active sales; Lead of consultants/analysts team; International projects management - planning, structuring (tasks break), monitoring, q&a, competencies management; Consulting of enterprise and public sector organizations - digital transformation, systems evaluation, security, implementations management. Compliance ISO 9001 and ISO 27001 management.

Operations Manager (infrastructure & cloud & devops )

• Feb 2018 - Jun 2020

Lead systems administrators team; Assure high quality deliveries of managed hosting service; Implement KPI's and procedures of infrastructure delivery; Arrange monitoring and 24*7 support of HA systems; Investigate downtime incidents and provide suggestions for improvements; Work with customers IT leads on projects and extra environments; Plan the distribution and load of the team; Define required competencies. Lead systems administrators team; Assure high quality deliveries of managed hosting service; Implement KPI's and procedures of infrastructure delivery; Arrange monitoring and 24*7 support of HA systems; Investigate downtime incidents and provide suggestions for improvements; Work with customers IT leads on projects and extra environments; Plan the distribution and load of the team; Define required competencies.

Systems Development Manager (Microsoft Dynamics, Oracle, iScala)

• Feb 2017 - Feb 2018

Preparation of IT systems development plans and implementation; Consulting of group companies; Assurance of systems development based on business needs; Planning and coordinating work of partners and development team; Arrangement of service purchases and internal process. Preparation of IT systems development plans and implementation; Consulting of group companies; Assurance of systems development based on business needs; Planning and coordinating work of partners and development team; Arrangement of service purchases and internal process.

Managing Director&Owner, Partner at 1ClickFactory (Microsoft Dynamics products)

• Apr 2015 - Jan 2017

Representation of 1ClickFactory services in Northern Eastern Europe;1ClickFactory Northern Eastern Europe sales office management; Region marketing strategy creation and implementation; Driving of sales and managing pipeline of region partners (Baltic states, Poland and Czech Republic); Long term customer relationships management;Consulting on Microsoft Dynamics, Cloud, Subscription business sales.

Partner account manager (Microsoft Dynamics products)

• Mar 2011 - Mar 2015

Responsibilities :• Lead of project sales team; • Projects sales strategy and management;• Projects business development to new markets;• Assurance of effectively communication all offerings to the partners. • Communication the partner's goals and representation the partner's interests to the team, in a timely and executable manner promote optimum cost efficiency. Assurance of responding to queries, setting proper client expectations, and promises keeping.• Review all major deliverables (i.e. proposals, function spec, tech spec, etc.) and initiation quality improvements to ensure that all processes and procedures are completed, quality standards and partner expectations are met. • Work closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project. Ensure that partner issues are dealt with in an efficient manner.• Management the partner invoicing process. • Development of documentation and materials to support objectives listed above. Show less

Customer support department manager (Microsoft Dynamics, Doclogix)

• Oct 2006 - Mar 2011

Lead of customer care department. Resposibilities : IT Support process mangement following SLA on the ITIL basis; Care contracts management; Participation in Customer Care Center strategy implementation and achieve financial targets; Invoices and debts management; Call center management; Customer satisfaction CSI mangement; System development, update projects management; Implementation and care of internal company's KPI on the BI basis. Lead of customer care department. Resposibilities : IT Support process mangement following SLA on the ITIL basis; Care contracts management; Participation in Customer Care Center strategy implementation and achieve financial targets; Invoices and debts management; Call center management; Customer satisfaction CSI mangement; System development, update projects management; Implementation and care of internal company's KPI on the BI basis.

Service administrator (infrastructure & workstations)

• Apr 2004 - Oct 2006

Responsibilities : Hewlett Packard products service supply to the customers; Helett Packard warranty services management, spare parts order; Coordination of IT and maitenance services following SLA; Operate in call center; Invoices issue. Responsibilities : Hewlett Packard products service supply to the customers; Helett Packard warranty services management, spare parts order; Coordination of IT and maitenance services following SLA; Operate in call center; Invoices issue.

Sales manager

• 2000 - 2004

Responsibilities: Sales of spare parts for light industry machines; Communication with suppliers in German, Taiwan, Taipei, China and other; Communication with customers; Participation in the international fairs. Responsibilities: Sales of spare parts for light industry machines; Communication with suppliers in German, Taiwan, Taipei, China and other; Communication with customers; Participation in the international fairs.

Operator

• 1999 - 2000

Operator in the oil station. Operator in the oil station.

Universal employ

• 1998 - 1999

Universal employ Universal employ