Żaneta Gutowska

Trade Specialist at INOX PLUS sp z o.o.
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Location
Katowice, Śląskie, Poland, PL

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Experience

    • Poland
    • Mechanical Or Industrial Engineering
    • 1 - 100 Employee
    • Trade Specialist
      • Apr 2018 - Present

      • gaining and building customers base in CRM system, • complex customer service in trading via e-mail and telephone, •adopt customers' orders to CRM system. • explain innacuracy in customers' orders. • gaining and building customers base in CRM system, • complex customer service in trading via e-mail and telephone, •adopt customers' orders to CRM system. • explain innacuracy in customers' orders.

    • Poland
    • Machinery Manufacturing
    • Teacher of vocational subjects (logistics)
      • Sep 2015 - Present

      * teaching vocational subjects (logistics, transport, warehousing) * teaching vocational subjects (logistics, transport, warehousing)

    • United States
    • Food and Beverage Manufacturing
    • 1 - 100 Employee
    • Shop Assistant
      • Dec 2019 - Mar 2020

      * everyday customer service in bakery, * talking with customers * everyday customer service in bakery, * talking with customers

    • Shipbuilding
    • Branch Manager
      • Apr 2016 - Feb 2018

      * being in charge of branch function, recruitment of new employee, * managing and planning work subordinate employee and controlling present tasks doing by them, * gaining and building customers base in CRM system, * complex customer service in international transport, direct contacts with customers (English, German via phone and e-mail), * gaining transport and forwarding orders and their realisation, controlling and monitoring with vehicles with capacity of 3,5 t. * being in charge of branch function, recruitment of new employee, * managing and planning work subordinate employee and controlling present tasks doing by them, * gaining and building customers base in CRM system, * complex customer service in international transport, direct contacts with customers (English, German via phone and e-mail), * gaining transport and forwarding orders and their realisation, controlling and monitoring with vehicles with capacity of 3,5 t.

    • Italy
    • Construction
    • 1 - 100 Employee
    • Transport manager for german market
      • Jan 2013 - Apr 2016

      * organization and planning international transports with vehicles with capacity of 3,5 t, * registration customers' orders, arranging terms of customers' orders, * being in charge of order's realisation and working out costs of transports, * complex customer service in international transport (in English and German), * being in charge of computer programme concerning managing, making transport and forwarding orders and invoices (helping all team with problems with programme, contact with IT guardian). Show less

    • Manager of warehouse
      • Feb 2012 - Dec 2012

      * leading warehouse of raw materials, * being in charge of and managing warehouse of raw materials, * squaring up production and status of warehouse inventory of raw materials according to production plans, * cooperating with Production Manager in sphere of production control and substitute for him, managing production employees (team of 30 persons), * coordinating production tasks between production departments, also flow of materials and nformations, * cooperating with Production Preparation Department, * leading production schedules and monitoring their realization, * coordinating Supply Chain in company, * coordinating transports with vehicles with capacity of 24 t, to customers and arranging transport needs with Logistic Department. Show less

    • Technologist, production planner, quality controller
      • Jun 2010 - Jan 2012

      * cooperation with Production Manager in orders' realisation (verification of orders, * ordering transports with vehicles with capacity of 24 t, * coordinating deliveries to customers and order realisation), * cooperation with Warehouse Manager in leading warehouse's documents, entering and analyzing data in warehouse programme (OPTIMA), * verification of customers' inquiries, preparing offers for customers, * production planning in dependence of customers' orders and availability of raw materials with agreement with Production Manager, * working out, applying, implementing and leading procedures and documentation of Quality Management System ISO 9001:2008. Show less

    • Poland
    • Construction
    • 1 - 100 Employee
    • Technologist, production planner
      • Aug 2009 - Jun 2010

      * accepting customers' orders, arranging orders details with customers, * cooperation with Production Manager in sphere of orders' realisation, * preparing production plans and transport orders to customers, * coordinating deliveries to building sites with vehicles with capacity of 24 t, * accepting and explaining customers' claims, * preparing transport and warehouse documents, ddeclaration of conformity, * current cooperation with Finance Department, * preparing weekly, monthly reports and sheets for Finance and Logistic Departments. Show less

      • May 2008 - Aug 2009

      * leading and service of secretarial Office,* dealing with correspondence, phone talks (in Polish and English),* being responsible for organizing meetings and the service,* making letters, orders, inquiries for Managing Director,* represent company outside (Court of Justice, City Department, National Register Court of Justice),* helping in leading HR cases (leading personal records of new employees, compiling documents for new employees, being in charge of workwear clothing).

      • May 2008 - Aug 2009

      * leading and service of secretarial Office,* dealing with correspondence, phone talks (in Polish and English),* being responsible for organizing meetings and the service,* making letters, orders, inquiries for Managing Director,* represent company outside (Court of Justice, City Department, National Register Court of Justice),* helping in leading HR cases (leading personal records of new employees, compiling documents for new employees, being in charge of workwear clothing).

Education

  • The High school of management Częstochowa
    Graduate studies, Teacher of vocational subjects
    2011 - 2013
  • The Society of Bank Education in Poznan (branch Zawiercie)
    Forwarding technician, Forwarding technician
    2008 - 2010
  • The Silesian University
    Master's degree, Production management and engineering
    2003 - 2008

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