Experience

Warsaw Rising Museum (Muzeum Powstania Warszawskiego)

• Poland
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Tour Guide

  • Nov 2021 - Present



LGC Standards

• United Kingdom
• Chemical Manufacturing
• 200 - 300 Employee

• Customer Service Executive

  • Apr 2021 - Nov 2021



Avis Budget Polska (Jupol-Car Sp. z o.o.)

• Poland
• Travel Arrangements
• 1 - 100 Employee

• Customer Services Specialist

  • Oct 2019 - Jan 2021

  • Establishing contact with clients via phone and e-mail on a daily basis • Everyday internal contact with other departments across the world • Escalating requests to other departments • Solving customer complaints • Making adjustments in payment processes • Approving credit card refunds • Overseeing the client’s debt servicing process • Establishing contact with clients via phone and e-mail on a daily basis • Everyday internal contact with other departments across the world • Escalating requests to other departments • Solving customer complaints • Making adjustments in payment processes • Approving credit card refunds • Overseeing the client’s debt servicing process



transcosmos Europe

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Care Agent

  • Jun 2017 - Sep 2019

  • Correspondence, telephone, chat and social media customer service • Entering data into CRM programs • Technical support in Polish and English • Everyday contact with other departments across the world • Processing Orders in Online Store • Escalating complaints to other departments • Technical support in Polish and English • Correspondence, telephone, chat and social media customer service • Entering data into CRM programs • Technical support in Polish and English • Everyday contact with other departments across the world • Processing Orders in Online Store • Escalating complaints to other departments • Technical support in Polish and English



Moventum

• Luxembourg
• Financial Services
• 1 - 100 Employee

• Junior Customer Service Specialist

  • Mar 2015 - Jun 2017

  • Correspondence and telephone customer service • Entering the data into CRM programs • Verifying agreements and other documents • Preparing payments • Correspondence and telephone customer service • Entering the data into CRM programs • Verifying agreements and other documents • Preparing payments



Idea Expert S.A.

• Poland
• Financial Services
• 1 - 100 Employee

• Junior Specialist of Archival Works and Documentation

  • Mar 2014 - Jan 2015

  • Archiving financial documentation • Creating archival database • Managing the document borrowing process • Supervising trainees • Servicing archives • Archiving financial documentation • Creating archival database • Managing the document borrowing process • Supervising trainees • Servicing archives