Founder

• Jan 2017 - Present

Lead Development Representative

• Apr 2021 - Aug 2021

@N3 for CISCO ▪ Assist customers from the major IT companies in the world to find the best solution to their IT system needs and help them implement this. ▪ Follow up with pre-generated leads via the phone/email daily, turning these leads into sales opportunities. ▪ Identify and qualify the key aspects of a potential lead, including need, budget, timeframe and decision-maker, using the BANT process. ▪ Meeting regular quotas of calls and qualified leads and negotiated closes. ▪ Communicating information about calls and deal progress to management and clients. ▪ Managing client and interprofessional relationships including- Clients, Partner, Stakeholders, Account Managers and Business Development Representatives. Show less

First Line Manager

• Apr 2016 - Apr 2017

Management of Turkish and Romanian team in the retail e-commerce market: - Managing a permanent team of 21 Customer Service Representatives; - Project with +400 FTE’s growing capability in 21 different languages with different languages in direct responsibility; - Supporting the customer in his shopping experience and provide after-sales service; - Developing and managing staff in order to achieve the higher profitability; - Performance all other tasks associated with team's management, namely: motivate, coaching, communicate, promote the company’s culture, evaluate, propose improvements, propose exclusions of the team, monitoring rules and HR management compliance; - Ensuring the accomplishment of the Key Performance Indicators; - Investigating and solving customers' issues; - Analyzing statistics to determine the quality of the customer service; - Planning and implementing promotional campaigns; - Candidates Interviews and HR administrative tasks. Show less

Organizer

• Jun 2013 - Aug 2013

Management of department of organization(Mice&tours) and department of domestic and foreign hotel sales. Management of department of organization(Mice&tours) and department of domestic and foreign hotel sales.

Agency Mid- Level Manager

• Jan 2011 - Dec 2012

Personnel management, management of department of hajj, umrah, incoming and outgoing, department of ticket and hotel sales and department of tour. Pre-accountancy and making contracts. To represent the company in business meetings. Personnel management, management of department of hajj, umrah, incoming and outgoing, department of ticket and hotel sales and department of tour. Pre-accountancy and making contracts. To represent the company in business meetings.

Operation

• Dec 2009 - Jan 2011

Management of department of hajj and umrah and department of tour. Salesman in department of ticket and hotel sales Management of department of hajj and umrah and department of tour. Salesman in department of ticket and hotel sales