Experience

Tax Free Zone

• Türkiye
• Financial Services
• 1 - 100 Employee

• Operations Manager

  • Sep 2021 - Present

  Responsibilities;- Manage the teams which work for business objectives and support internal business teams to ensure the best customer experience;- Observe the realization rates of monthly/seasonal/yearly turnover and to take quick action when necessary,- Plan and manage capacity to achieve business objectives. I identify opportunity areas and evaluate them on the basis of feasibility, timelines, etc- Ensure that the new service points opening process is carried out in coordination with all departments,- Follow the competition closely, and accordingly, to produce strategies that will develop the refund point concept and applications,- Manage software and IT teams and refund application of Tax Free Zone. Manage e-invoice integration between Merchants software and own software, generate solutions for all software developments- Follow refund technologies in world and evaluate this technologies with software teams for business refund applications- I build and scale process-related solutions through multiple projects and automation; driving the adoption of solutions across teams- Provide regular feedback to reports to help them individually grow functional skills and leadership capability- Produce policies that will improve the human resources and increase motivation,- Conduct site visits in target cities and making feasibility studies to expand market representation. Show less

• Account Manager

  • Aug 2018 - Sep 2021

  Responsibilities;- Develop strong long term relationships with key accounts at all levels of interaction from shop floor to head office- Search for the corporate customer, have meetings and make the member of Tax Free Zone.- Day to day management of the accounts, including regular visits to the stores of each brand.- Ensure the Head of Account Management/Sales Director is kept fully informed of all sales and customer service issues- Prepare the reports for member corporate companies and share with the related departments of those companies. Those reports help to understand achievements- Seek ways to develop and implement service upgrades wherever possible.- Communicate monthly with the key stakeholders to give feedback on sales activity to the extent these affect their areas of responsibility. Ensure all actions from these meetings are achieved within the agreed timescales- Keep abreast of all competitor activity and market place opportunities to ensure that the Company remains competitive and ahead of the game in all aspects of the market- Deliver in-store training to retail teams to drive improvements in delivery of tax-free service- Lead quarterly business meetings with Key Accounts and drive Key Account relationships Show less

• Field Operations Manager

  • May 2016 - Aug 2018

  As the Tax Free Zone began to develop, new offices opened at other airports. I got task in the opening process of new offices. I also continued to manage corporate relations with airports management and manage work teams. While on this position, I was in opening process for 4 new airport offices and 8 new Shopping Mall offices.

• İstanbul Ataturk Airport - Branch Manager

  • May 2015 - May 2016

  This was my first step on my proffesional career. Firstly. Tax Free Zone is a subsidiary of Turkish Airlines established in Sept 2014. I graduated at Feb 2015 from İstanbul University and I began at Istanbul Ataturk Airport branch of Tax Free Zone. Atatürk Airport Branch was first branch of Tax Free Zone. I managed the relations with Ataturk Airport management and Ministry of Customs and Trade on behalf of the Tax Free Zone. At the same time, I managed the employees of branch.