Experience

PICO XR

• United States
• Technology, Information and Media
• 1 - 100 Employee

• After Sales Specialist

  • Nov 2022 - Present

  Responsable de aftersales en el mercado Europeo para PICO XR. Entre mis responsabilidades destacan: - Gestión del customer service. - Gestión del proceso de devoluciones, reparación y reemplazo. - Liderar proyectos relacionados con el customer journey. Responsable de aftersales en el mercado Europeo para PICO XR. Entre mis responsabilidades destacan: - Gestión del customer service. - Gestión del proceso de devoluciones, reparación y reemplazo. - Liderar proyectos relacionados con el customer journey.



Amazon

• United States
• Software Development
• 700 & Above Employee

• • Oct 2021 - Nov 2022

  - Developing processes to save on costs and prevent losses.- Setting, enforcing and optimizing internal policies to maintain responsiveness to demands.- Devising processes to boost long-term business success and increasing profit levels.- Training new employees on proper protocols and customer service standards.- Delivering business strategy and developing systems and procedures to improve operational quality and team efficiency.- Observing each employee's individual strengths and initiating a mentoring program to improve areas of weakness.- Monitoring over 100 employees' day-to-day activities and making plans to rectify issues resulting in the achievement of the productivity goals. Show less

• • Apr 2020 - Oct 2021

  - Setting, enforcing and optimizing internal policies to maintain responsiveness todemands.- Observing each employee's individual strengths and initiating a mentoring program to improve areas of weakness.- Monitoring over 100 employees' day-to-day activities and making plans to rectify issues resulting in the achievement of the productivity goals.



Navis

• United States
• Maritime Transportation
• 500 - 600 Employee

• Junior Functional Expert

  • Jul 2018 - Jun 2019

  - Oversawing the entire product deployments from vision and creation to rollout and delivery. - Owning and prioritizing product backlog. - Managing the implementation of new features by outlining plans and specifications such as 'how', 'where' and 'when' each component would work. - Working in coordination with software developers to create custom applications and trackers to achieve client goals. - Contacting proper stakeholders to share changes to project scope and timelines. - Maintaining, organizing and creating efficient document flows by using excellent planning and multitasking skills. Show less