Zyrene Ocampo

Senior IT Analyst at Pertama Merchandising Pte Ltd (Harvey Norman)
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Singapore, SG

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 2 ratings
  • (2)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Reynaldo D. Santos Jr.

Boundless energy, attention to detail and a tenacious drive for issue resolution and service. These are the tenets of Zyrene's success.

R Ventus

How Zyrene managed to multi-task without losing focus on every single detail of her cases was beyond me. She takes her job seriously but is fun to be with outside of work. It would be a genuine pleasure working for her again.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Business Management Essentials Certified
    Management & Strategy Institute
    Dec, 2022
    - Oct, 2024
  • Lean Six Sigma White Belt Certification
    Management & Strategy Institute
    Nov, 2021
    - Oct, 2024
  • Project Management Essentials Certified
    Management & Strategy Institute
    Nov, 2021
    - Oct, 2024

Experience

  • Pertama Merchandising Pte Ltd (Harvey Norman)
    • Retail
    • 1 - 100 Employee
    • Senior IT Analyst
      • Jan 2019 - Present

      • Primarily responsible for troubleshooting and resolving all matters related to Diebold Nixdorf Point of Sale systems. • Leads in planning, testing, and implementing new hardware/software application for Diebold Nixdorf POS systems.• Monitor backup job status and perform backup administration.• Handles IT Procurement. Researching potential vendors, comparing and evaluating offers from suppliers and negotiating contract terms of agreement and pricing. • PO Creation through SAP.• Responsible for the administration of users access rights on SAP system for MY and SG. • Worked with BPO, functional and technical project members to define the authorization needs. • SAP Logistics L1 Support.• Assist the relevant teams in the fulfilment of Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP)• Provide L2 technical support for common infrastructure, system, and desktop client.• Create and maintain process document or user manual for IT application system. • Assists with the resolution of audit findings reported by internal and external auditors. • Manage own IT incidents/Requests via Service Now from start to finish and communicate constantly with users. Show less

    • IT Executive
      • Oct 2014 - Dec 2018

      • Mainly responsible for troubleshooting and resolving of all Wincor Point Of Sale matters. • Participates in planning, testing and implementing new hardware/software application for Wincor POS systems.• Perform installation and configuration of Wincor POS, MPOS, Backstore Client and Backstore Server.• Work with Wincor vendor support contacts as required.• Wincor and SAP Account Creation.• Purchase Order creation in SAP.• SAP Security Administration.• Provide technical support for common infrastructure, system and desktop client.• Perform installation, configuration, migration, upgrading and maintenance of desktop PC, OS, software and related peripherals.• Provide end-users knowledge of problems encountered to prevent future breakdown• Support/troubleshooting including the diagnosing of hardware and software failures or problems• Manage own IT incidents/Requests via Service Now from start to finish and communicate constantly with users• Ensure service requests through phone and email issues are addressed in a timely manner. Show less

  • Acclivis Technologies and Solutions
    • Singapore
    • Desktop Engineer
      • Jul 2013 - Oct 2014

      •Response to Harvey Norman customer requests and incident/problems via online/phone/email and log them into service desk application according to establish procedures •Ability to provide 1st level technical remote support for IBM ISeries AS400, global applications, common infrastructure, system and desktop client •Ability to work remotely with local IT, development team, Corporate IT and vendors pertaining to service calls and issues/tickets, Liaise with 3rd party support vendor when necessary •Provide hardware such as desktops, laptops, servers, printer, network devices & software preventive maintenance services. •Perform installation, configuration, migration, upgrading and maintenance of desktop PC, OS, software and related peripherals. •Participates in planning, testing and implementing new hardware/software application or projects. •Provide end-users knowledge of problems encountered to prevent future breakdown. •Manage hardware & software requisition as well as the inventory for all IT equipment. •Develop and Document Technical Processes. •Prepare and setup of POS System during Roadshow and Tradeshow. Show less

  • NCS Group
    • Singapore
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Operation Specialist
      • Oct 2010 - Jul 2013

      •Perform problem diagnosis and resolve problems related to computer hardware, software and application system. •Provide assistance to users on usage of software and hardware peripherals. •Perform administrative support such as user account application, asset and component inventory •Manage PC hardware and software installation and updates/upgrade •Identify and isolate PC hardware/software fault and problem •Monitor system performance and usage •Perform application software upgrade, test and conversion Show less

  • Emerson
    • United States
    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • TECHNICAL SUPPORT ENGINEER
      • Oct 2007 - Aug 2010

      Job Descriptions: Responsible for providing technical support, consultation and remote diagnostics for the DeltaV/PlantWeb Systems for end user customers and engineering organizations worldwide. Provides product support and technical information to customers, Local Business Partners, Field Sales Offices, Integrators and Engineering Centers. Identifies workarounds for product issues and consults with Product Engineering in using advanced diagnostics tools. Communicates with Technology to provide strategic input to product direction. Recognized internally (within GSC) as an expert in a specific product area wherein DeltaV Software applications and Communication Infrastructure are the areas of specialization. Plays a leadership role in her team's product issues and is a resource for consultation on product issues. Owns customer issues and provides timely updates, and sets escalation priority {(to Product Engineering in Austin TX. (USA) and Leicester (UK)}. Show less

  • Dell Technologies
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Resolution Expert
      • May 2007 - Oct 2007

      Handled all endorsed outbound calls and providing resolution to hardware and software issues for DELL systems. Provides technical support for software issues, home network and wireless networking, virus and spyware removals, data backup, internet and email set up.•Attends trainings for product orientation and call handling skills to improve quality of customer service. •Handles technical escalations.•Delivers service within target service and quality within the call center.•Performs research and data gathering to resolve emerging and current issues. Show less

    • SENIOR TECHNICAL SUPPORT ASSISTANT
      • May 2006 - May 2007

      Job Descriptions:Handles inbound calls from DELL customers on troubleshooting DELL Dimension System by identifying the main issue and providing step by step procedures to help solve the hardware and software of the system. Provide second level support to inbound or outbound teamTroubleshoot hardware problems for different DELL computers (low end to high end - XPS systems)Troubleshoot software problems i.e. blue screen, virusTroubleshoot compatibility issues between Operating System and Microsoft applications Troubleshoot other technical issues which include virus removal, OS configuration, IE problems, etc.Networking configuration (wireless/wired networking)Installation of software and conduct test for compatibilityAssist customers in setting up outlook, webmail and other Microsoft Office applicationsEscalate complex technical issues to higher level of technical support if neededFollows technical support standards and perform work in accordance to standardized policies and procedures of DELLStrive to improve customer experience through effective handling of customer issues by providing accurate resolution to their technical problem. Show less

  • Link2Support Inc
    • Philippines
    • ASSISTANT TEAM LEADER
      • Jul 2005 - Apr 2006

      Job Descriptions: Handled Escalated Second Level Technical concerns through Phone, Email and Chat on installing Linksys Networking Devices to address customer concerns and provide quality customer services. Provided real time assistance to Tier 1 agents troubleshooting issues of considerable complexity. Accepted escalations for issues not resolvable by Tier 1 support. Provided updates on new developments with product and upcoming issues to agents on the floor. Trained Tier 1 agents; developed and proposed ways to improve and maximize agent performance. LINK2SUPPORT INCORPORATED - PRODUCT SUPPORT SPECIALIST SPECIAL APPLICATIONS TEAM Show less

  • HelloCorp (Pvt.) Ltd.
    • Sri Lanka
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • CUSTOMER CARE CONSULTANT
      • Nov 2002 - Apr 2003

      Job Descriptions: Handles customer inquiries regarding sales and after sales transactions through live chats and emails. Provides customer support regarding product queries, billing and shipping details to all American Online, CompuServe and NetDeals clients. Job Descriptions: Handles customer inquiries regarding sales and after sales transactions through live chats and emails. Provides customer support regarding product queries, billing and shipping details to all American Online, CompuServe and NetDeals clients.

  • Globe Group
    • Telecommunications
    • 700 & Above Employee
    • Data Encoder
      • May 2001 - Dec 2001

      Job Descriptions: Responsible for the line activation of Postpaid Cellular Phone and monitoring the status of the subscriber's application. Job Descriptions: Responsible for the line activation of Postpaid Cellular Phone and monitoring the status of the subscriber's application.

  • AMA Computer Learning Center
    • Philippines
    • ASSISTANT INSTRUCTOR
      • Jun 2000 - Mar 2001

      Job Descriptions: Responsible in handling subjects under the Software and Hardware Department. Job Descriptions: Responsible in handling subjects under the Software and Hardware Department.

Education

  • AMA University
    Computer Engineering
    1995 - 2000

Community

You need to have a working account to view this content. Click here to join now