Experience

Quay Partners Group

• Singapore
• Financial Services
• 1 - 100 Employee

• Junior Middle & Back Office Analyst

  • Dec 2022 - Present

  - Account reconciliations: daily cash and position breaks monitoring and investigation - Portfolio Valuation: Sourcing and checking prices received from valuation agents - Trades booking & settlements: ensuring all trades and client instructions are booked in the system, settled and cash transfers are timely and accurately processed - Cash Management: monitoring cash exposure, payments and margin calls - Corporate Actions: processing mergers, stock splits, spinoff and cash dividends - Trader support: assisting traders for any middle-back office queries - Performance: calculating fund performance on a daily, monthly and ad hoc basis, reporting to the business and clients as required - Liaise with clients: direct communication with Hedge Fund's managers, traders and analysts - Liaise with external counterparties: such as brokers, custodians and fund's administrators - Projects/ Process Improvements: participating in improving internal processes and helping IT team to further develop our portfolio management system. Show less



W1TTY

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Operations Officer in Cards

  • Jun 2022 - Dec 2022

  Controlling daily cards operations and transactions. Processing and investigating of transaction errors. Communicating regarding customers‘ cards with the cards’ providers and related 3rd parties. Ensuring cards related issues are resolved in a proper and efficient way. Investigating transactions inquiries. Providing data on cards KPIs. Producing cards and cards operations related reports. Interacting and communicating with other units to ensure smooth and effective operation. Participating in the continuous improvement process. Dealing with exceptional requests for customer satisfaction. Performing other duties and responsibilities as assigned by the management. Assisting with the development, implementation, and maintenance of cards products and infrastructure. Show less



Western Union

• United States
• Financial Services
• 700 & Above Employee

• Senior Specialist, Workforce Management

  • Jul 2021 - Jun 2022

  Creating and adjusting efficient and effective employee schedules while balancing between business needs, labor law and WU employee preferences; Responsible for real-time monitoring of first and second level Contact Support Centers globally and ensuring that Service Levels are optimized;Global outages management, from escalation to resolution phase (involving and guiding bridge calls between technical teams and sites with the issue);Analyzing daily statistics and identifying possible areas for improvements - providing ad hoc feedback to vendor sites and internal employees if needed.Investigating into daily processes, searching for opportunities and providing feedback and findings for direct manager and team. Applying the changes along with new documentation of the process.Reviewing outdated documentation and adjusting SOPs aligned per newest guidelines.Training new hires, providing all the needed assistance and support. Show less

• Supervisor, Workforce (Temporary Covering)

  • Jan 2022 - Apr 2022

  Leading a team of 4 senior specialists.Leading daily huddles, weekly PSS meetings, monthly meetings.Coaching and training new hires. Developing training plan per newest procedure changes. Ensuring all team members are aligned with the process.Motivating team to grow and search for opportunities to make their daily tasks easier. Inspiring team to seek for the best results and outcome.

• Associate, Global Sanctions & Interdinction, AML Compliance

  • Jan 2020 - Jul 2021

  Serving customers while utilizing analytical and problem-solving skills to ensure that money transfers sent using Western Union services would meet compliance regulations while maintaining customers satisfaction.Keeping up to date with established guidelines and procedures for continuous adherence to compliance regulations.Utilizing and improving wide variety of research tools, manuals, bulletins, guidelines for transaction and entity reviews to increase the efficiency of performing day to day tasks. Show less