Experience

Holiday Inn London West

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Room Division Manager

  • Sep 2022 - Present

  - Ensure that sufficient staffing is present to meet daily business demands. - Maintain consistent and effective flow of communication between shifts among fellow managers and Service Professionals. - Maintain database of guest preferences, habits, special dates through the PMS system.- Oversee Housekeeping Supervisors & Maintenance Engineers to ensure room standards before turning room ready for guest usage.

• Front Office Manager

  • Nov 2021 - Sep 2022

  - Making sure that the front desk is presentable at all times and all stationary and collateral items are in stock.- Ensured timely and accurate customer service.- Training and supporting all front office staff, issuing appraisals and disciplinaries.

• Guest Services Manager

  • Jun 2019 - Nov 2021

  - Maintained a high level of guest satisfaction by overseeing the whole front office activities.- Evaluated front office team member`s performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards. - Addressed all guest complaints, concerns, or incidents on a polite, timely, and responsive manner.

• Night Manager

  • Nov 2018 - Jun 2019

  - Directed and oversaw all hotel operations during the night shift to ensure guest satisfaction and safety. - Maintained a professional and high quality service oriented environment at all times.- Acted as manager on duty for the hotel in absence of the Front Office Manager dealt with complaints / problems, disturbances, special requests and any other issues that may arise.



Phi Academy London Ltd

• London, England, United Kingdom

• Operations Assistant

  • Dec 2017 - Apr 2018

  - Prepared reports, spreadsheets, briefing notes. - Managed calendars and diaries and screened phone calls on behalf of the owner of the company. - Distributed and archived confidential files and documents. - Prepared reports, spreadsheets, briefing notes. - Managed calendars and diaries and screened phone calls on behalf of the owner of the company. - Distributed and archived confidential files and documents.



Holiday Inn London West

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Food And Beverage Supervisor

  • Oct 2016 - May 2017

  - Participated in the selection, recruitment and training of staff. - Supervised and scheduled food and beverage staff. - Ensured customer satisfaction. - Participated in the selection, recruitment and training of staff. - Supervised and scheduled food and beverage staff. - Ensured customer satisfaction.