Zy Licardo
Marketing Assistant at Knightsbridge Furniture- Claim this Profile
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Bio
Experience
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Knightsbridge Furniture
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Australia
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Furniture and Home Furnishings Manufacturing
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1 - 100 Employee
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Marketing Assistant
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Apr 2022 - Present
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Dollar Dropship
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Philippines
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Customer Service Representative
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Aug 2019 - Present
Works as an Email Support Representative for several online jewelry stores. I handle customer inquiries regarding their orders using Shopify, Gmail, Intercom (live chat) and Zendesk. Works as an Email Support Representative for several online jewelry stores. I handle customer inquiries regarding their orders using Shopify, Gmail, Intercom (live chat) and Zendesk.
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Customer Service Associate
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May 2022 - Nov 2022
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Rocket Station Careers
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Philippines
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Virtual Assistant
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Feb 2022 - May 2022
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Woflow
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United States
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Software Development
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100 - 200 Employee
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Transcriptionist
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Jan 2020 - Feb 2022
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Leafy Souls
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Philippines
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Customer Service Representative
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Feb 2019 - Apr 2019
Worked as an Email Support Representative for a vegan online store, I handled customer inquiries regarding their orders using Zendesk and Sprout Social. Also responsible for giving refunds, replacements and discount codes to customers. Handled the social media account for a time being, replied to comments and assisted customers through the social media platforms. Worked as an Email Support Representative for a vegan online store, I handled customer inquiries regarding their orders using Zendesk and Sprout Social. Also responsible for giving refunds, replacements and discount codes to customers. Handled the social media account for a time being, replied to comments and assisted customers through the social media platforms.
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BTS Mania
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Philippines
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Customer Service Representative
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Dec 2018 - Mar 2019
Worked as an Email Support Representative for a K-Pop online shop, handled customer inquiries regarding their orders using Gmail; was also responsible for giving refunds, replacements and discount codes to customers. Worked as an Email Support Representative for a K-Pop online shop, handled customer inquiries regarding their orders using Gmail; was also responsible for giving refunds, replacements and discount codes to customers.
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TaskUs
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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Jun 2017 - Dec 2018
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Education
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2013 - 2018
Cavite State University
BS- Development Management
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