Passenger service agent

• Apr 2023 - Present

Employee of the "Need Help" program

• Sep 2021 - Mar 2023

- providing information in Polish and English to passengers and customers on the topography of the airport and the functioning of the passenger terminal, services available on its premises, security procedures, airline regulations - coordinating the smooth flow of passengers in the public and restricted part of the passenger terminal - conducting monitoring of passenger service standards and reporting in this regard - close cooperation with all airport departments - providing information in Polish and English to passengers and customers on the topography of the airport and the functioning of the passenger terminal, services available on its premises, security procedures, airline regulations - coordinating the smooth flow of passengers in the public and restricted part of the passenger terminal - conducting monitoring of passenger service standards and reporting in this regard - close cooperation with all airport departments

Participant of Au Pair cultural exchange

• Feb 2019 - Feb 2020

- one-year participation in the Au Pair program, coordinated by the United States Government - working in an international environment - coordination of daily schedule - knowledge of American culture - completion of courses at an American university - one-year participation in the Au Pair program, coordinated by the United States Government - working in an international environment - coordination of daily schedule - knowledge of American culture - completion of courses at an American university