Zuzanna Kawałek

Customer Support Specialist at eStoreMedia - digital brand intelligence
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Contact Information
us****@****om
(386) 825-5501
Location
Warsaw, Mazowieckie, Poland, PL
Languages
  • angielski Professional working proficiency
  • hiszpański Elementary proficiency
  • polski Native or bilingual proficiency

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Kamil Strzyzewski

I had a chance to work with Zuzanna on the Customer Success team at NapoleonCat. She is talented, fast learner and a great person to collaborate with.

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Experience

  • eStoreMedia - digital brand intelligence
    • United Kingdom
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Customer Support Specialist
      • Mar 2023 - Present

  • NapoleonCat.com
    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Advisor
      • Feb 2020 - Dec 2022

      • Building relationships and providing support to customers from all around the world • Maintaining and enriching the Knowledge Base with product-related manuals and guides (Polish and English) • Preparing copy for communication such as announcing new updates etc • Analyzing and recording client churn • Participating in the beta tests of the new functionalities of the platform • Building relationships and providing support to customers from all around the world • Maintaining and enriching the Knowledge Base with product-related manuals and guides (Polish and English) • Preparing copy for communication such as announcing new updates etc • Analyzing and recording client churn • Participating in the beta tests of the new functionalities of the platform

  • Sztorm Grupa
    • Poland
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Copywriter
      • Dec 2019 - Feb 2020

      • Creating copy for blog articles • Preparing graphics in Canva • Basic image processing • Handling and preparing content for the newsletter • Creating copy for blog articles • Preparing graphics in Canva • Basic image processing • Handling and preparing content for the newsletter

Education

  • University of Hertfordshire
    Licencjat (Lic.), Psychology with Philosophy (Joint Honours)
    2016 - 2019

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