Zuzana Suskova
Customer Care Representative at AffinityAnalytics- Claim this Profile
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Bio
Experience
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ABB Solutions Slovakia
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Slovakia
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Care Representative
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Oct 2018 - Present
On-term relationships with portfolio of clients, connecting with stakeholders. Ensure the timely and successful delivery of out solutions according to customer needs and objectives. Help customers through email and phone meetings. Clearly communicate the progress of weekly basis, monitor, and analyse usage of our product. Responsible for working with development team to onboard and integrate new clients and developing existing clients. Understanding of our product, development, marketing, data analysis, project management and timing management. Show less
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Junior Project Manager
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Aug 2017 - Oct 2018
Responsible for managing, defining project objectives and each of their phases and coordinating the team principles. Follow the processes and practices that the team agreed they would use in the project. Ensure a good relationship between team and others outside the team. Provide feedback and relevant information to all parties involved.
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Cashier, Supervisor, Retail Sales
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Sep 2014 - May 2017
Directly supervise and coordinate activities of retail sales workers on daily basis in department. Create and distribute cashier schedules and till allocation. Ensure that each customer’s transactions are processed accurately and in a time efficient manner and any customer complaints are handled immediately. Identify and correct cash register errors and take measures to ensure that further errors do not happen. Reconcile cash with receipts at the end of each shift and make sure that any discrepancies are managed immediately Show less
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Education
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Technická univerzita v Košiciach
Master's degree, Utilization of Alternative Energy Resources