Sales Associate

• Jun 2022 - Present

Project Administrator

• Jan 2019 - Jul 2022

✅ Providing administration support to Project Manager and project team✅ Liaising with Project Stakeholders✅ Managing project procurement to ensure compliance with project timeline✅ Negotiating with contractors and subcontractors✅ Managing project documentation from initial to completion stage✅ Maintaining project calendar✅ Developing project programs and plans✅ Developing, reviewing, and negotiating variations to project programs and plans✅ Monitoring project progress and providing project reports for Project Manager✅ Evaluating project risk ✅ Coordinating project financial data✅ Analysing and reporting of Gross Profit of projects✅ Responding to client’s inquiries and resolving problems✅ Reporting to senior management✅ Motivating project team and fostering good work environment Show less

Design and Specification Consultant

• Oct 2017 - Jan 2019

✅ Providing furniture solution to fitout partners and corporate clients✅ Space planning and consultancy✅ Design consultancy✅ Reconfiguration planning and assistance✅ Liaising with Project Stakeholders✅ Assisting with site measurements✅ Managing showroom visits ✅ Reporting to Sale Manager✅ Handling projects over to operation team

Customer Service Officer

• Jan 2016 - Sep 2017

✅ Managing customer service team✅ Preparing pricing policies and procedures for individual customer types✅ Providing quotes based on floor plans✅ Pricing shop drawings✅ Dealing with customer complaints and providing solutions✅ Liasing with purchasing officers✅ Meeting and collaborating with internal branches (Sydney, North Coast, South Coast and ACT) to identify customer’s trends, profiles and expectations to help deliver a consistently strong customer service experience across the group✅ Establishing, maintaining and developing strong internal and external working relationships✅ Reporting to senior management Show less

Customer Service Assistant

• Jul 2015 - Dec 2015

✅ Responding to customer inquiries✅ Entering purchase order into CRM software and creating CRN✅ Booking site measure appointments for team of sales representatives✅ Reporting to Customer Service Manager✅ Monitoring all outstanding tasks weekly✅ Liaising with estimators and design officers✅ Dealing with customer complaints ✅ Preparing defect reports

Sales Representative

• Feb 2015 - Jul 2015

• Measuring and recording accurate product dimensions.• Providing quotes based on site measurements of products.• Preparing contracts and record orders for retail customers.• Onsite inspections of various residential, retail and construction premises.• Reporting to Customer Service Officer. • Liaising with site supervisors and estimators.

Consultant/ Residential Sales Specialist

• 2011 - 2013

✅ Managing residential sales operations ✅ Building and maintaining relationship with customers ✅ Managing relationships between developer and customers ✅ Preparing contract on assignment, closing deals and post sales service ✅ Developing marketing strategies, creating price list ✅ Preparing databases, reports, charts, proposals and presentations ✅ Carrying out research and data collection ✅ Managing residential sales operations ✅ Building and maintaining relationship with customers ✅ Managing relationships between developer and customers ✅ Preparing contract on assignment, closing deals and post sales service ✅ Developing marketing strategies, creating price list ✅ Preparing databases, reports, charts, proposals and presentations ✅ Carrying out research and data collection