Zuzana Malone

Travel Manager at International Study Programs
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Contact Information
us****@****om
(386) 825-5501
Location
Prague, Czechia, CZ
Languages
  • Czech Native or bilingual proficiency
  • English Full professional proficiency
  • German Limited working proficiency

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Bio

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Experience

    • Czechia
    • Education Administration Programs
    • 1 - 100 Employee
    • Travel Manager
      • Dec 2022 - Present

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Vacation Specialist
      • Mar 2022 - Jul 2022

      Guest service and concierge services for a local property management company maintaining over 200 luxury properties. Property inspections and proposing potential improvements to property owners to ensure better clients' satisfaction. Guest service and concierge services for a local property management company maintaining over 200 luxury properties. Property inspections and proposing potential improvements to property owners to ensure better clients' satisfaction.

    • United States
    • Real Estate
    • 300 - 400 Employee
    • Administrative Manager
      • Oct 2020 - Nov 2021

      Administrative team leading, managing 8 regional offices, assisting 200 regional real estate agents. Working closely with the office brokers and the marketing team. Ensuring all agents are fully supported, connected through the weekly sales meetings and provided with all the necessary training. On-boarding new agents & offices and introducing them to the company's culture.

    • Administrative and Marketing Assistant
      • Jul 2019 - Oct 2020

      Administrative & marketing support to a local real estate sale's team. Preparing listing presentations, market reports, print and digital marketing materials, maintaining regional social media, creating weekly market insights newsletters, managing the Tahoe City office and providing customer services for existing or potential clients.

    • Sri Lanka
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Agent & Concierge
      • Jul 2018 - Sep 2018

      Providing front desk, reservations & concierge services in luxurious boutique hotel in the center of Prague. Working with international team and clientele. Providing front desk, reservations & concierge services in luxurious boutique hotel in the center of Prague. Working with international team and clientele.

    • Czechia
    • Travel Arrangements
    • 100 - 200 Employee
    • VIP & Travel Coordinator
      • Jul 2017 - Jun 2018

      Arranging international tours for company's VIP clients, maintaining good relationships, providing extra services (premium flight seating, hotel room upgrades, private transfers, VIP airport lounge etc.). Taking care of company's business partners from various international destinations and booking hotels, transfers, flights, visa to the EU for them. Working closely with the marketing department and assisting with company events. Arranging international tours for company's VIP clients, maintaining good relationships, providing extra services (premium flight seating, hotel room upgrades, private transfers, VIP airport lounge etc.). Taking care of company's business partners from various international destinations and booking hotels, transfers, flights, visa to the EU for them. Working closely with the marketing department and assisting with company events.

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Hospitality Room Division Internship
      • Nov 2015 - Nov 2016

      Working on different positions at the front office and housekeeping departments, with existing and potential clients at the call center and at the front desk and concierge desk. Supervising housekeeping team in all daily procedures and inspecting the guest rooms to ensure the highest standard of cleanliness. Understanding the connection of multiple resort departments and the importance of inside resort communication and maintaining great customer relationships. Working on different positions at the front office and housekeeping departments, with existing and potential clients at the call center and at the front desk and concierge desk. Supervising housekeeping team in all daily procedures and inspecting the guest rooms to ensure the highest standard of cleanliness. Understanding the connection of multiple resort departments and the importance of inside resort communication and maintaining great customer relationships.

Education

  • University of Business in Prague
    Master's degree, Internation teritorial studies - Management of Tourism
    2013 - 2015
  • University of Business in Prague
    Bachelor's degree, International teritorial studies - Tourism
    2010 - 2013
  • Kaplan International
    Intensive English Course
    2012 - 2012
  • Gymnázium Dr. Václava Šmejkala
    2002 - 2010

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