Zuzana Krbilova

Founder at Feel the Travel (Europe)
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Barcelona Metropolitan Area, ES
Languages
  • Spanish Full professional proficiency
  • English Full professional proficiency
  • Slovak Native or bilingual proficiency
  • Czech Full professional proficiency
  • German Professional working proficiency
  • Catalan Limited working proficiency
  • Russian Elementary proficiency
Skills

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Bio

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Trabajé con Zuzana los 9 años en que estuve en Grupo Juliá, los 7 primeros marcados por un fuerte crecimiento en ventas y el lanzamiento de nuevos productos y proyectos en la división de turismo receptivo. Zuzana, junto con el resto del equipo comercial y la dirección, fueron los protagonistas de este crecimiento que supuso una gran necesidad de contratación de personas, búsqueda de soluciones relacionadas con las personas y adaptaciones organizativas, ocasiones en las que tuve la oportunidad de trabajar con ella. Puedo decir que Zuzana que es resiliente y promotora de cambios. Zuzana está habituada a trabajar con equipos internacionales, posee habilidades para la gestión multi-cultural de personas y como hiring manager sabe trasladar las necesidades del negocio al área de talento, evaluar de forma justa las candidaturas y manejar las expectativas de forma eficaz.

Alex Bulbena

Zuzana is a goal driven team player with maximum application to carry out projects. Reporting directly to me I was able to experience how committed and persuasive she is. I highly recommned her international sales experience and in-depth knowledge of tours and activities industry

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Credentials

  • Google Project Management Career Certificate
    Grow with Google on Coursera
    Aug, 2023
    - Oct, 2024
  • Personal productivity
    Google Actívate
    Jun, 2023
    - Oct, 2024
  • What is the Metaverse?
    Meta
    Feb, 2023
    - Oct, 2024
  • Board Member Tourism and Leisure Club
    Esade Alumni
    Sep, 2022
    - Oct, 2024
  • Meta Social Media Marketing Professional Certificate
    Coursera
    Mar, 2022
    - Oct, 2024
  • Meta Certified Digital Marketing Associate
    Meta
    Mar, 2022
    - Oct, 2024

Experience

  • Feel the Travel (Europe)
    • Founder
      • Jul 2022 - Present

      My mission is to introduce to the expats, digital nomads and international visitors in Barcelona the breathtaking wonders within a radius of 400km. Let’s discover the hidden gems of Catalonia, Aragon and South France rural regions, escape the tourist crowds and feel the true essence of these regions while traveling at your own pace. Check our self-guided itineraries designed to explore nature, culture and gastronomy out of Barcelona. From the majestic Pyrenees to the sun-kissed shores of the Costa Brava, from enchanting medieval villages to lush vineyards and olive groves, there’s an adventure for every explorer. Let’s embrace sustainable tourism, supporting the rural communities and preserving the natural beauty that make these regions so special. Show less

  • Grupo Julià
    • Spain
    • Travel Arrangements
    • 1 - 100 Employee
    • Sales Director at Julia Travel World Wide
      • Jan 2018 - Jul 2022

      • Achieved sales growth of 33% in last 5 years by building strategic database of 800 active clients• Constructed and implemented sales strategy plan in 9 key source markets & created 2-years expansion plan focused on closing 20 new long-term partnerships• Led digital transformation, improved the sales journeys, coordinated implementation of new back office system & channel manager to increase conversion, customer retention and experience.• Determined B2B functional requirements, developed migration plan and supervised smooth transmission of +100 clients• Led transition process from local company (Spain) to global company (Spain, UK, Morocco, USA, Mexico, Argentina)• Supervised worldwide project, merging 4 destinations under centralized management. • Cooperated with senior stakeholders in destinations and other departments in head office (IT, integrations, finance, tax, booking, product & contracting, loading) in order to apply new processes and implement best practices to guarantee a smooth transition into global company • Reported directly to the General Manager and led a global sales team to manage B2B clients in 30 countries worldwide (USA, Canada, LATAM, Europe, Middle East, China, Australia)• Elaborated yearly budget and introduced processes to meet sales targets• Focused on Key business opportunities detected by data analysis in 20 key markets• Built, trained, guided and led global sales team of 12 team members Show less

    • International Sales Manager at Julia Travel
      • Sep 2014 - Jan 2018

      • Led team of 2 key account managers to strengthen existing partnerships and to increase sales. • Negotiated with OTAs & traditional tour operators in 3 continents (main markets: USA & Canada, Australia, New Zealand, Europe, Latin America)• Identified and developed new business opportunities by way of research and lead follow up• Developed comprehensive knowledge of client and market needs and strategized with team to ensure success• Identified guest needs and applied in-depth product knowledge to prepare proposals to potential and existing clients to higher value items and enhancement products. Introduced upselling as objective led increase revenue by 15% instead of 8% growth in number of passengers• Presented monthly reports and sales analysis• Led FAM tours for high profile accounts detailing experience, products and sales opportunities• Balanced company, team and client needs to create win/win situations Show less

    • International Key Account at Julia Travel
      • May 2012 - Sep 2014

      • Met +15% annual growth target• Maintained clients’ relationships and searched for new partnerships and business development opportunities• Organized trade shows and events and prepared international business trips to increase brand visibility. • Presented in live webinars and realized in-person destination presentations and group trainings• Designed marketing and advertising program for key clients• Supervised customer service standards and implemented 48 hours answer policy to resolve client inquiries• Coordinated with contracting and booking complete and accurate product details communication to clients and with operations to ensure proper execution• Analyzed booking and payment discrepancies together with booking and administration department to collect payments and to keep accounts receivables up to date Show less

  • Hotelbeds
    • Spain
    • Leisure, Travel & Tourism
    • 700 & Above Employee
    • Contracting Executive Destination Services European Cities
      • Dec 2009 - Apr 2012

      • Negotiated contract conditions with new suppliers and contract renewals, including rate, allotment, special offers, release periods, marketing contributions, overrides, cancellation policy, credit terms, pricing model (net or commission) • Maintained & expanded supplier portfolio according to targets, ensuring product diversity for customer base • Negotiated preferential conditions with key partners in direct coordination with Destination Services Manager & promoted commercial opportunities • Identified and monitored contractual obligation to ensure compliance achievement (customer service standards, data protection, signings • Acted as key contact for suppliers for contracting, operational, commercial or financial activities • Analyzed Trends and Opportunities from Region Trading Report, Destination News, Trade shows and events or from statistic database • Presented periodically reports analysis, designed next steps and tactics • Coordinated with Content /Yield Manager promotion of Supplier Website & inventory control Show less

  • Iberostar
    • Spain
    • Hospitality
    • 1 - 100 Employee
    • Reservations & Front office
      • Sep 2007 - Oct 2009

      RESERVATION AGENT RESPONSIBILITIES: • Confirmed reservations from direct sales office, other hotel departments, and travel agents applying knowledge of available room types, their location and layout according to rates and benefits of all packages plans • Prepared confirmation letter for B2B partners • Processed modifications and cancellations and coordinated changes in booking lists with reception • Tracked future room availability based on reservations and helped to develop forecasts for room revenue and occupancy. FRONT OFFICE RESPONSIBILITIES: • Realised guest arrivals and departures, welcomed loyalty program guests and VIP customers • Supervised arrival list for all check-ins to allocate rooms according to special requests, loyalty programs and VIPs • Promoted room up-selling and adittional services such as tennis courts, spa & beauty services, excursions, shows • Developed high quality relationships with guests throughout their stay. Provided local information and organized leisure plans for customers. • Handled guest complaints and provided fast solution. • Managed group and individual guest invoicing and cash operations Show less

Education

  • UC Berkeley Extension
    Innovation, Technology & Entrepreneurship, Course
    2022 - 2022
  • Esade
    Executive Master in Marketing & Sales, EMMV
    2021 - 2022
  • Ekonomická univerzita v Bratislave
    Master's degree, Tourism and Travel Services Management
    2002 - 2007
  • Consorci per a la Normalització Lingüística
    Catalan Language
    2016 - 2017

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