Experience

Amadeus IT Pacific

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Complex Solution Service Specialist

  • Jun 2009 - May 2015



Amadeus IT Group

• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2009 - Oct 2013



VIRGIN BLUE AIRLINE

• CUSTOMER SALES PROFESSIONAL

  • Nov 2006 - Jun 2009

  Professionally and tactfully handles guest inquiries, ensuring that guest concerns are addressed properly and resolved in the most efficient manner. Courteously answers inquiries and accepts reservations, over the telephone, by accurately communicating airline rates and information and by using suggestive selling techniques.Operation Support Agent Mold agents to meet certain standard that the account requires. Takes escalated calls. Professionally and tactfully handles guest inquiries, ensuring that guest concerns are addressed properly and resolved in the most efficient manner. Courteously answers inquiries and accepts reservations, over the telephone, by accurately communicating airline rates and information and by using suggestive selling techniques.Operation Support Agent Mold agents to meet certain standard that the account requires. Takes escalated calls.



CALL CENTER

• IT Services and IT Consulting

• F Cybermall

  • Nov 2006 - Jun 2009



Delta Air Hangar, Gen Aviation Area

• SENIOR RESERVATIONS & TICKETING OFFICER

  • Dec 2004 - Nov 2006

  As a senior reservation & ticketing officer, assigned in the Reservation Control Centre & in organic offices, my main responsibility is to ensure smooth over all operation. Responds in a professional and courteous manner to arriving, departing passengers by providing accurate and timely information and services.Professionally and tactfully handles guest complaints, ensuring that guest concerns are addressed properly and resolved in the most efficient manner. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating airline rates and information and by using suggestive selling techniques.Ensures guest is being attended to his queries and provide the necessary assistance. GROUP & INTERNATIONAL SERVICE DESK OFFICERJune 2004-Novemebr 2004Handled group reservations and email bookings



ASIAN SPIRIT AIRLINES

• Senior Reservation & Ticketing Officer

  • Oct 2001 - Nov 2006



Zest Air (formerly Asian Spirit)

• JUNIOR CONTROLLER

  • Jun 2003 - Jan 2004

  Handled flight advisory for the next day flight

• JUNIOR TICKETING OFFICER

  • May 2002 - Jun 2003

  Handled issuance of air tickets and assist walk-in passengers

• JUNIOR RESERVATION OFFICER

  • Oct 2001 - May 2002

  Handled phone inquires and individual reservations