Senior ICT Officer

• May 2023 - Present

IT Technical Support Analyst

• Mar 2016 - Sep 2023

I am currently employed as an I.T Technical Support Analyst with Steamships, Computer Service Division for over four and a half years now. My role as an analyst is to oversee, monitor and ensure proper computer operations so that end users can accomplish organizational tasks. This includes hardware and software troubleshooting, site installation/setup of servers (2008, 2012 R2), PC’s, laptops, printers, and also configuration and build of Servers, PCs, VDI, laptops and network printer setup. Termination of CAT5/CAT6 cable. Building and upgrade of VMWare ESXi servers. Also a good knowledge of Microsoft exchange server. Provide day-to-day technical support to all users of Steamships. I also ensure ICT policies are implemented for secure and effective operation within Steamships divisions. I always make sure proper computer operation are checked so that end users can accomplish organizational task. My role also supports all application running windows servers and making sure they are all available at all times. To make sure all ICT concerns are well addressed, it includes preparation of and presentations of reports for software/hardware installations and project status to immediate supervisors. I assist other staff, customers and providers with default diagnosis for hardware and communication issues, provide work in progress status report to customers and management as required. I’ am highly customer service oriented and work cooperatively with colleagues to contribute for a positive work environment and ensuring effective communication and with good ethics for my colleagues. Show less