Medical Dispatcher

• Jan 2019 - Present

Non emergency medical transportation company providing top notch customer services to health plan members across the nation. Non emergency medical transportation company providing top notch customer services to health plan members across the nation.

Medical intake/dispatcher

• Dec 2017 - Dec 2018

Captioning Assistant Supervisor

• Jan 2016 - Dec 2017

Responsible for regular coaching and communication of new changes to team of agents. Managing attendance, quality, productivity, and efficiency. Responsible for regular coaching and communication of new changes to team of agents. Managing attendance, quality, productivity, and efficiency.

Medical Supply Technician

• Mar 2016 - Jun 2016

(Temp Position) Focused on supplying medical staff with tools needed to perform both emergency and non-emergency procedures. (Temp Position) Focused on supplying medical staff with tools needed to perform both emergency and non-emergency procedures.

Real Time Analyst

• Sep 2014 - Jan 2016

Responsible for monitoring and managing agent productivity, provide regular number reports for both agent and admin teams, and provide second panel interviews for new recruits. Responsible for monitoring and managing agent productivity, provide regular number reports for both agent and admin teams, and provide second panel interviews for new recruits.

Wawa

• Aug 2012 - Oct 2014

Customer service representative focused on customer satisfaction and production efficiency, As a shift manager i was responsible for ordering supplies, managing representative positions, money handling, training of new employees, and production. Customer service representative focused on customer satisfaction and production efficiency, As a shift manager i was responsible for ordering supplies, managing representative positions, money handling, training of new employees, and production.