WordPress Engineer

• Sep 2022 - Present

- Fix WordPress-related issues - Perform website migrations - Resolve domain and DNS issues - Troubleshoot and resolve problems with WordPress websites - Communicate effectively with clients to understand their needs and address any concerns they may have - Stay up-to-date with the latest WordPress developments and best practices - Work efficiently to meet deadlines and deliver high-quality work. - Fix WordPress-related issues - Perform website migrations - Resolve domain and DNS issues - Troubleshoot and resolve problems with WordPress websites - Communicate effectively with clients to understand their needs and address any concerns they may have - Stay up-to-date with the latest WordPress developments and best practices - Work efficiently to meet deadlines and deliver high-quality work.

Senior Web Developer

• Jun 2020 - Present

- Website and software application designing, building, or maintaining. - Using scripting or authoring languages, management tools, content creation tools, applications, and digital media. - Conferring with teams to resolve conflicts, prioritize needs, develop content criteria, or choose solutions. - Directing or performing Website updates. - Developing or validating test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device types. - Editing, writing, or designing Website content, and directing team members who produce content. - Maintaining an understanding of the latest Web applications and programming practices through education, study, and participation in conferences, workshops, and groups. - Back up files from Web sites to local directories for recovery. - Identifying problems uncovered by customer feedback and testing, and correcting or referring problems to appropriate personnel for correction. - Evaluating code to ensure it meets industry standards, is valid, is properly structured, and is compatible with browsers, devices, or operating systems. - Determining user needs by analyzing technical requirements. Show less

Senior Web Hosting Customer Success Specialist

• Jun 2022 - Sep 2022

Mid-Level Web Hosting Customer Success Specialist

• Apr 2022 - Jun 2022

- Collaborate closely with product lead and team leaders in delivering solutions to clients- Troubleshoot website related issues regarding websites errors and deployment.- Lead, manage and guide team members during day-to-day operations (shifts)- Provide subject expertise and procedural guidance for customers and fellow team members

Junior IT Customer Success Specialist

• Oct 2021 - Apr 2022

- Proactively support 30-50 customers per day via live chat and ticket system with the aim of maintaining long-term trust, providing engaging customer experience, and boosting product value to drive customer success- Communicate closely with internal, QA, and technical teams to analyze and report customers’ feedback to fulfill customer needs and improve customer experience- Identify product upselling, cross-selling, and renewal opportunities to bring more value to customers

Quality Control Analyst

• Oct 2021 - Nov 2021

Full Stack Developer

• Aug 2020 - Oct 2021

Make websites for clients based on React and .Net Core/Django. Wordpress websites and bug fixes were also done. Worked on Flutter to make apps for Android/iOS. Used GitHub for Continuous Integration and Deployment. Make websites for clients based on React and .Net Core/Django. Wordpress websites and bug fixes were also done. Worked on Flutter to make apps for Android/iOS. Used GitHub for Continuous Integration and Deployment.

Full Stack Developer

• Jun 2020 - Nov 2020

This is a website for students to take exams and prepare for various standardized tests. This is the tech stack that we have used for this project: Vue.js, Django and PostgreSQL. Google Cloud Platform is used to host this project. This is a website for students to take exams and prepare for various standardized tests. This is the tech stack that we have used for this project: Vue.js, Django and PostgreSQL. Google Cloud Platform is used to host this project.

Website Content Manager

• Feb 2018 - Mar 2018

Manage the company’s CMS and ensure it is meeting the requirements. Write and edit web copy. Conduct content audits to identify gaps and redundancies in the site content. Manage the company’s CMS and ensure it is meeting the requirements. Write and edit web copy. Conduct content audits to identify gaps and redundancies in the site content.

Content Creator

• Mar 2017 - May 2017

Conduct keyword research and use SEO guidelines to optimize content. Promote content on social networks and monitor engagement (e.g. comments and shares). Conduct keyword research and use SEO guidelines to optimize content. Promote content on social networks and monitor engagement (e.g. comments and shares).

Content Creator

• Jun 2016 - Aug 2016

Research industry-related topics. Prepare well-structured drafts using digital publishing platforms. Create and distribute marketing copy to advertise our company and products. Edit and proofread written pieces before publication. Research industry-related topics. Prepare well-structured drafts using digital publishing platforms. Create and distribute marketing copy to advertise our company and products. Edit and proofread written pieces before publication.