Experience

Abellio London

• United Kingdom
• Truck Transportation
• 200 - 300 Employee

• Central Duty Manager

  • Jul 2019 - Present

  providing duty coverage for London bus operations, providing effective cost allocation and duty allocation to any of the 6 depots in operation providing duty coverage for London bus operations, providing effective cost allocation and duty allocation to any of the 6 depots in operation



Greenleaf Catering & Event Management

• Events Services
• 1 - 100 Employee

• Sales and Events Manager

  • Jul 2018 - Jul 2019

  creating a unique wedding catering, venue and event management service. creating bespoke packages for clients to suit there every need. creating a unique wedding catering, venue and event management service. creating bespoke packages for clients to suit there every need.



Metroline Ltd

• United Kingdom
• Transportation/Trucking/Railroad
• 700 & Above Employee

• Operations Manager

  • Feb 2010 - Mar 2018

  I was entrusted with strategic planning forecasting, staff costing and operational cost control. I also set and managed key performance indicators for Customer complaints, Attendance, RTC’s, PI’s and Health and Safety to name a few, whilst also monitoring and mentoring driver behaviours/conduct and performance,. I have substantial experience in diplomatically and diligently carrying out investigation meetings, disciplinary hearings establishing and issuing independently the appropriate sanctions, as well as conducting grievance hearings in line with the companies policies and guidelines. I would also manage driver attendance and sickness whilst applying the company attendance policy as appropriate. I enjoy a reputation of being an inspiring and motivational member of the team that effectively creates a harmonious working environment, whilst maintaining all legal and contractual compliances within the business. My character has been used significantly to impact people and situations with my effective yet simple measures to boost productivity. I am very proactive in the management of crucial internal/external relationships and this allows me to lead and motivate by example. I have been able to develop and deploy a robust plan and strategy in reduction of collisions and passenger injuries, within my depots, this served me well and enjoyed seeing a significant improvement within RTC’s, Personal Injuries and customer complaints. By understanding and thoroughly investigating the root cause and establishing key measures to help drivers consistently improve and maintain high standards. I have a real passion towards providing a world class customer service which makes positive difference to the community and enjoy promoting a culture of where enthusiastic customer relationships is paramount and is provided with the ethic of customers in mind, by doing so I enjoyed seeing my department strive to a reduction in customer complaints.



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Inbound sales manager

  • Feb 2005 - Feb 2011

  managing highly skilled inbound call centre sales specialist, couching and managing complex high volume calls and exceeding financial and product targets set managing highly skilled inbound call centre sales specialist, couching and managing complex high volume calls and exceeding financial and product targets set