Zumar Ahmed

Application Support Engineer L3 at Resonate Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Sydney Olympic Park, New South Wales, Australia, AU
Languages
  • English Full professional proficiency
  • Urdu Full professional proficiency
  • Pashto Native or bilingual proficiency
  • Hindi Professional working proficiency
Skills

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jul, 2022
    - Nov, 2024

Experience

  • Resonate Solutions
    • Australia
    • Software Development
    • 1 - 100 Employee
    • Application Support Engineer L3
      • Jan 2020 - Present

      • Improve operational and production support by managing incidents, analyzing root causes, and devising timely solutions that meet SLAs. Reduced incident resolution time by 30%. • Configure and maintain network components, including virtual network, firewalls and DNS, and implement secure data transfer solutions using SFTP and SSL Certificates • Designed and implemented automation scripts to streamline the process of scheduling reports and archiving outdated data, resulting in a significant reduction of 10 hours per week in manual labor. This not only saved time but also improved accuracy and efficiency in report generation and data management, freeing up resources for other critical task • Configure monitoring and alerting thresholds, policies, and notifications, ensuring timely identification and resolution of issues • Create and integrate APIs to seamlessly connect third-party systems with our platform • Support internal firewall and VPN network to allow secure access to our employees remotely • Performs day-to-day maintenance and installation of server, network equipment, virtual machines, backups, and storage • Create and manage resources on Azure Cloud. • Perform administrative activities in Azure Active Directory and integrate SSO to various cloud-based applications • Building and maintaining CI/CD pipelines • Administer SQL server including performance monitoring and tuning • Collaborate with cross-functional teams to deploy and maintain enterprise applications • Investigating, diagnosing and resolve all network problems • Provide training to newly hired application support team members, covering ticket handling, system monitoring, and troubleshooting techniques • Update and maintain knowledge base information for documentation and future reference Show less

  • Afiniti
    • Bermuda
    • Software Development
    • 700 & Above Employee
    • Technical Support Engineer
      • Jan 2017 - Feb 2018

      • Provided technical support to customers by diagnosing, troubleshooting, and resolving issues related to network, hardware, and software. • Improved network performance through monitoring and troubleshooting. • Documented knowledge in the form of knowledge base tech notes and articles. Also, created flow diagrams using Visio. • Recorded internal and external client service requests, incidents, and change requests into JIRA system. • Conducted root cause analysis and provided recommendations on how to prevent similar incidents from happening again in the future. • Monitoed the capacity and performance of servers and networks. • Coordinated the development and maintenance of network, server, and application with the development and infrastructure team. Show less

  • Tkxel
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Software Engineer
      • Jun 2016 - Dec 2016

      Developed a web based sales application using MVC architecture in ASP.NET framework. • Participated in system specification meetings and analysed user requirements • Developed complex MVC controllers and models linked to backend database • Developed user interface using HTML5, DOM, CSS, Bootstrap, JavaScript and JSON • Revised and updated programs and created documentation as required Developed a web based sales application using MVC architecture in ASP.NET framework. • Participated in system specification meetings and analysed user requirements • Developed complex MVC controllers and models linked to backend database • Developed user interface using HTML5, DOM, CSS, Bootstrap, JavaScript and JSON • Revised and updated programs and created documentation as required

  • Ericsson
    • Sweden
    • Telecommunications
    • 700 & Above Employee
    • Engineering Intern
      • Jul 2015 - Aug 2015

      Design and maintenance of Database. Design and maintenance of Database.

  • Tourism Live
    • Washington, United States
    • Engineering Intern
      • Jun 2015 - Aug 2015

      Developed ASP.NET MVC Scheduler that allowed users to manage their time efficiently by facilitating resource scheduling, rescheduling appointments through editor pop-ups, drag and drop, and resizing actions Developed ASP.NET MVC Scheduler that allowed users to manage their time efficiently by facilitating resource scheduling, rescheduling appointments through editor pop-ups, drag and drop, and resizing actions

Education

  • UNSW
    Master's degree, Information Technology
    2018 - 2020
  • Ghulam Ishaq Khan Institute of Engineering Sciences and Technology
    Bachelor of Science (BS), Computer Engineering
    2012 - 2016

Community

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