Experience

CALIFORNIA IRONWORKERS FIELD WELFARE PLAN

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Benefits Specialist

  • Nov 2021 - Present

  • Communicate with customers in person and via telephone to answer questions, process documentation and resolve issues. • Carefully input member information such as Social Security Number, Date of Birth and correct spelling of name in system to prevent unforced errors. • Develop organizational system to efficiently process Enrollment Forms, Disability Extensions and Divorce documents that come through email, mail and fax within a 7-10 business days time frame. • Reduce incoming phone calls by 15% and phone call duration by 3 minutes by processing documentation in a timely manner and updating member notes. Show less



Employment Development Department

• United States
• Government Administration
• 700 & Above Employee

• Office Technician

  • Jul 2020 - Oct 2021

  • Initial contact for incoming claimant calls, direct callers to appropriate department and defuse situations when callers exhibit frustration and anger towards the department. • Handpicked by manager from over 200 employees for special project that entailed public outreach to better assist claimants. • Lead the Appeals Department by filtering mail, processing appeals and preparing documents to present to the Administrative Law Judge. • Handle documents containing sensitive information with discretion and confidentiality. Show less



Miller Agency

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Music Intern

  • May 2019 - Aug 2019

  • Compiled talent daily press scans and monitored talent’s social media activity. • Identified journalists and media outlets to create contact lists tailored to the talent, including Sean Kingston, Stan Lee’s POW! Entertainment and Armin van Buuren. • Wrote and presented pitches to editors and media outlets, domestically and internationally. • Assisted with event logistics, registration, guest/celebrity communications and event flow during external company affairs. • Note taking during meetings/conference calls. Show less



California State Treasurer's Office

• California

• Executive Office Student Assistant

  • Apr 2017 - Aug 2018

  • Headed marketing for the California Business Incentive gateway (CBIG), an online web portal for small businesses, built contact list, developed outreach script for staff, designed marketing plan and contacted cities, counties and local agencies throughout California. • Worked with the Communications and Executive Office team to create social media posts for CBIG and external events the Treasurer attended. • Staffed the Treasurer at events, press conferences and meetings in and outside the office and served as the point of contact for the Treasurer at the events. • Summer internship coordinator for 12 interns: reviewed resumes, interviewed candidates, organized briefings with the Executive Directors and the Boards, Commissions and Authorities chaired by the Treasurer, developed work plans, supervised interns and evaluated projects. • Assisted CalSAVERS Retirement Savings Program, a program that offers private sector employees easy access to a retirement savings program, with research and monitored other states implementing retirement savings programs for small businesses. • Prepared briefing memos and analyzed legislation for the Treasurer. • Served as liaison between the State Treasurer's Office and constituents, organizations and others who requested an appearance from Treasurer Chiang during Holiday festivities • Filled in for the office manager and took over her responsibilities when she was unavailable. Show less



Center for American Progress

• Washington D.C.

• Ethnic Media Intern

  • Jan 2018 - Mar 2018

  • Translated products, columns, and op-eds from English to Spanish for CAP. • Drafted and scheduled Spanish tweets to publish on CAP’s official Twitter handles. • Utilized CisionPoint to research ethnic media outlets covering issues on immigration, climate change etc. • Scanned for daily news clips from domestic and international media outlets that cited CAP reports in their articles. • Translated products, columns, and op-eds from English to Spanish for CAP. • Drafted and scheduled Spanish tweets to publish on CAP’s official Twitter handles. • Utilized CisionPoint to research ethnic media outlets covering issues on immigration, climate change etc. • Scanned for daily news clips from domestic and international media outlets that cited CAP reports in their articles.



ClutchPoints

• United States
• Online Audio and Video Media
• 100 - 200 Employee

• Writer

  • Jun 2016 - Aug 2016

  • Wrote and published approximately one article per hour on their website homepage. • Kept track of the rumored summer trades, salaries, budgets and popular NBA-related content. • Wrote articles relating to the NBA’s financial side, the players’ friendships and the public’s opinion to superstars leaving their team. • Produced an article featured on Bleacher Report App’s front page. • Wrote and published approximately one article per hour on their website homepage. • Kept track of the rumored summer trades, salaries, budgets and popular NBA-related content. • Wrote articles relating to the NBA’s financial side, the players’ friendships and the public’s opinion to superstars leaving their team. • Produced an article featured on Bleacher Report App’s front page.



Anteater TV

• University of California, Irvine

• Intern

  • Mar 2016 - Jun 2016

  • Arranged meeting with athlete to create a short profiling video detailing their experience as a student-athlete. • Coordinated with group members to collaborate and execute an interview, location and final product to submit. • Attended sports events and conducted post-game interviews. • Research and develop interview questions correlated with each individual and sport. • Arranged meeting with athlete to create a short profiling video detailing their experience as a student-athlete. • Coordinated with group members to collaborate and execute an interview, location and final product to submit. • Attended sports events and conducted post-game interviews. • Research and develop interview questions correlated with each individual and sport.



88.9 FM in Irvine

• University of California, Irvine

• Intern

  • Oct 2015 - Jun 2016

  Part of the Campus Skinny Segment aired on KUCI. Update KUCI listeners on games played during that week including how the win or loss affects the team, who excelled during the game and if any records were broken. Would attend games, conduct interviews with the athletes and play the audio over the air along with everything else that was pre-recorded. I am responsible for the “Zot of the Week” segment in which my group members and I ask UCI students questions that relate to sports, entertainment, politics to anything and air their responses. Using Adobe Audition, I compile the two segments together to be 20 minutes of an hour long show. I have also conducted interviews with senior athletes and edited with Adobe Audition to form a narrative. In order to be part of KUCI, i had to successfully pass a class and exam that included the FCC rules. Show less