Zulma Santana

Assistant Manager at All Uniform Wear
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Contact Information
us****@****om
(386) 825-5501
Location
Miami, Florida, United States, US

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Credentials

  • Certificación en Dirección Práctica de Proyectos Profesionales
    Universidad Benito Juárez G.
    Dec, 2020
    - Oct, 2024

Experience

  • All Uniform Wear
    • United States
    • Retail
    • 1 - 100 Employee
    • Assistant Manager
      • Jun 2022 - Present

      • Follow up purchase orders with suppliers (PO). • Find solutions to problems that may arise from customer orders. • Organize and manage priorities, distribute mainly tasks optimizing the resources and ensuring results through excellent customer service. • Prepare quotes for retail and wholesale orders of many different goods and services we offered. • Training, challenge, encourage and provide constructive guidance to the staff to ensure effective store operations. • Communicate and motivate employees on an ongoing basis in products, customer service and visual merchandising to bring sales to the highest possible level. Show less

  • Ministerio de la Presidencia
    • Government Administration
    • 300 - 400 Employee
    • PROJECT COORDINATOR OF THE PRESIDENCY
      • Nov 2019 - Feb 2022

      • Provided guidance to the strategic planning areas of multiple governmental agencies to ensure President’s Office goals were accomplished through multiple projects. • Reported project agencies status posted by each agency in SIGOB. Prepared analysis showing project progress to the President’s Office. • Work with key stakeholders to develop a clear understanding of the President’s Office need, defined the project goals and ensure alignment with strategic objectives. • Planned and managed multiple concurrent complex projects. • Managed multiple stakeholders, aligning on common goals and communicating risks and stalemates. • Built relationships of trust across agencies; collaborated effectively across teams to define strategy, goals and commitment to timelines and deliverables. • Recommended improvements and changes to project plans to accomplish continuing delivery and high value in execution. Show less

  • Unipago,S.A.
    • Poland
    • Paper and Forest Product Manufacturing
    • 1 - 100 Employee
    • Junior Analysis of Statistics, Documentation and Training
      • Apr 2018 - Nov 2019

      • Developed statistics for the AFPS; analysis of customer's requirements; following up of the requirements. System analysis and research for solutions. • Produced data visualization POC for monitoring new retiree applications data trends and communicate results to pension fund administrators. • Produced reports to track new retiree applications to measure the process effectiveness. • Produced, optimize and provide continuous support for reports and ad-hoc queries from pension fund administrator. • Ensures the quality of data output by displaying a keen attention to detail. • Create, refine metrics and key performance indicators reported to senior management and external regulatory agencies. • Document business requirements related to system enhancements and submit for reviews and approvals. • Ensure data integrity and compliance by performing data validation. • Performs root cause analysis on metric trends and provide insight to governance team for appropriate refinements to rules. Show less

  • Archivo General de la Nacion
    • Peru
    • Government Administration
    • 1 - 100 Employee
    • Administrative Assistant
      • Aug 2015 - Apr 2018

      • Preparation of the department's preliminary draft budget. • Control of warehouse supply. • Request for purchase orders and follow-up with the Administrative Department. • Review of the Department's POA (Annual Operational Planning) reports. • Assisting as support in meetings with the different departments, to monitor and seek solutions to the problems presented by the different projects. Review of related POA reports of the Department. • Preparation of the department's preliminary draft budget. • Control of warehouse supply. • Request for purchase orders and follow-up with the Administrative Department. • Review of the Department's POA (Annual Operational Planning) reports. • Assisting as support in meetings with the different departments, to monitor and seek solutions to the problems presented by the different projects. Review of related POA reports of the Department.

  • Print City
    • Printing Services
    • 1 - 100 Employee
    • Sales Executive
      • Aug 2013 - Aug 2014

      • Customer Service. • Invoicing and Quotation. • Necessary documentation or follow-up with the objective of collecting the business in the established period. • Attraction of potential customers. • Customer Service. • Invoicing and Quotation. • Necessary documentation or follow-up with the objective of collecting the business in the established period. • Attraction of potential customers.

Education

  • Pontificia Universidad Católica Madre y Maestra
    Business Administration
    2012 - 2017

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