Zulma Larios
Field Based Care Manager at La Clinica- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
-
Business Assistant certificate
Rogue Community CollegeMay, 2023- Nov, 2024 -
Customer service pathway
Rogue Community CollegeApr, 2023- Nov, 2024 -
Community Health Worker
Rogue Community College
Experience
-
La Clinica
-
United States
-
Health, Wellness & Fitness
-
100 - 200 Employee
-
Field Based Care Manager
-
Aug 2021 - Present
•Provides leadership, direct supervision, expert guidance, coaching, development and performance management for team members. •Program management of Field Based Care Services including Mobile Health Clinic, Happy Smiles dental team, Health Outreach Specialist and Community Resource Specialist. •Manage program grants, reporting and deliverables. •Works with community leaders to identify and manage direct links to La Clinica services. •Engages targeted Latine community partners and… Show more •Provides leadership, direct supervision, expert guidance, coaching, development and performance management for team members. •Program management of Field Based Care Services including Mobile Health Clinic, Happy Smiles dental team, Health Outreach Specialist and Community Resource Specialist. •Manage program grants, reporting and deliverables. •Works with community leaders to identify and manage direct links to La Clinica services. •Engages targeted Latine community partners and ensures field-based programs align with culturally specific services. •Represents La Clinica in Latine community planning efforts and links Latinx community development programs and initiatives to the Community Partnership Director and CEO. Is known as a trusted resource by Latine leaders. •Works with community and internal partners in the development, coordination, and delivery of on-site medical, dental and support services to migrant / seasonal workers. •Built outreach worker and home visiting program systems, accountabilities, and procedures. •Maintains a high degree of attention to community partner satisfaction and the management of La Clinica’s brand and reputation in the community. •Assists in planning, implementation, and evaluation of operations of the clinic by recommending and implementing policies and procedures, goals, projects. •Conducted annual staff evaluations, and development of appropriate corrective action plans. •Demonstrated ability to lead and motivate multiple outstanding care teams. •Assess and determine appropriate staffing levels are set to match patient volume, maximize efficiency, and reduce waste. •Investigated operational problems and worked in collaboration with team leads and clinic director to develop improved processes. •Conducted interviews and made hiring decisions in collaboration with team leads and director. •Reviewed and created workflows to assure standard work is implemented across suites.
-
-
Team Lead
-
Jul 2015 - Aug 2021
Dental Team Lead at FQHC dental clinic -Provide high quality customer service to internal and external customers. -Staff development including coaching staff to meet performance expectations, annual staff evaluations, and development of appropriate corrective action plans. -Demonstrated ability to lead and motivate multiple outstanding care teams. -Worked in collaboration with clinical leaders to encourage inclusivity in day-to-day operations. -Maintain accurate provider… Show more Dental Team Lead at FQHC dental clinic -Provide high quality customer service to internal and external customers. -Staff development including coaching staff to meet performance expectations, annual staff evaluations, and development of appropriate corrective action plans. -Demonstrated ability to lead and motivate multiple outstanding care teams. -Worked in collaboration with clinical leaders to encourage inclusivity in day-to-day operations. -Maintain accurate provider schedules. -Assess and determine appropriate staffing levels are set to match patient volume, maximize efficiency, and reduce waste. -Run monthly suite meetings to discuss updates, enhance staff engagement and team building. -Monthly practice management meetings with providers to discuss day to day operations and team dynamics. -Monthly report out to operations director regarding productivity, access, staff concerns, equipment failures, staff engagement. -Investigated operational problems and worked in collaboration with other team leads and clinic director to develop improved processes. -Supported patients and staff in resolving patient complaints and concerns. -Conducted interviews and made hiring decisions in collaboration with team leads and director. -Reviewed and created workflows to assure standard work is implemented across suites. -Trained and mentored staff to ensure smooth adoption of new dental software program. (EPIC) -Instrumental in supporting dental operations during Covid. -Built and set up Tele-dentistry workflow and team.
-
-
Community Health Worker
-
May 2015 - Oct 2015
-Motivated patients in making positive life changes. -Attended community events and supported our outreach programs. -Conducted home visits as needed for patients. -Supported dental outreach planning and events. -Coached patients on how to find resources. -Served as Wellness Coach back up at Mobile Health Clinic
-
-
Patient Service Representative
-
Jul 2014 - Oct 2015
-Interview patients to obtain name, address, demographics, and income information. -Check in patients, verifying insurance coverage and taking payments. -Answered and screened incoming calls. -Prepared, sent and followed up on referrals and preauthorization’s
-
-
-
Southern Oregon University Youth Programs
-
Ashland, Oregon, United States
-
Workshop Instructor
-
Jul 2022 - Jul 2022
Taught workshops at a summer youth program for Latinx middle school students about the importance of being clear on our core values in order to make decision that are authentic to who we are. These decisions may be personal or professional. I also taught a workshop on the importance of building a network from a young age and how networks can be incredible resources and doors to opportunities. Taught workshops at a summer youth program for Latinx middle school students about the importance of being clear on our core values in order to make decision that are authentic to who we are. These decisions may be personal or professional. I also taught a workshop on the importance of building a network from a young age and how networks can be incredible resources and doors to opportunities.
-
-
-
-
Mentor Volunteer
-
Jun 2007 - Jun 2008
Mentored High School students with the process of applying for college Planned sessions with high school students meeting with them one Saturday a month Mentored High School students with the process of applying for college Planned sessions with high school students meeting with them one Saturday a month
-
-
-
Catholic Charities of Oregon
-
United States
-
Non-profit Organizations
-
1 - 100 Employee
-
Volunteer Receptionist- Immigration Lawyers office
-
Jun 2006 - Sep 2006
-Greet persons entering establishment, determine nature and purpose of visit -File and maintain records. -Input and transfer data from hundreds of paper records to computer system. -Write down all messages and return calls -Greet persons entering establishment, determine nature and purpose of visit -File and maintain records. -Input and transfer data from hundreds of paper records to computer system. -Write down all messages and return calls
-
-
Education
-
2018 - 2023
Rogue Community College
Associate's degree, Business Technology -
Rogue Community College
Certificate Business Assistant, Business -
Rogue Community College
Career pathway Customer Service, Business -
2014 -
Rogue Community College
Certificate, Community Health Worker
Community
