Experience

H.H.H (Pvt) Limited.
• Pakistan
• Business Consulting and Services
• 1 - 100 Employee
• Director Of Operations

  • Jul 2021 - Present

Renesis Tech (PVT) Limited
• Operations Manager

  • Jan 2020 - Jul 2021

KeepTruckin
• United States
• Retail
• Sales Officer

  • Nov 2019 - Jan 2020

Digital Devices Ltd.
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Sales Manager

  • Feb 2019 - Oct 2019

IPS USA
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Operations Supervisor

  • Feb 2018 - Nov 2018

Apparel Group
• Accounting
• 1 - 100 Employee
• Sales Associate

  • Sep 2015 - Feb 2018


IBEX | Global

• Executive Customer Support

  • Aug 2014 - Jan 2015

  Capturing and evaluating how well agents adhere to internal policies and procedures and interact with customers on phone. Responsible for ensuring high-quality customer service and customer experiences. Conduct regular satisfaction audits, and improve day-to-day performance through monitoring activities. Implement effective monitoring tools and technologies to determine high impact performance gaps. Evaluates the overall performance of agents. Prepares and analyzes internal and external quality reports. Sets target goals for performance, quality, and efficiency. Works closely to communicate daily goals and instructions. Implements and reviews call center policies and procedures. Meet and exceed daily standards for calls answered, records entered, accuracy, customer, service, and quality. Show less



i2c Inc.

• United States
• Financial Services
• 700 & Above Employee

• Client Services Representative

  • Dec 2013 - Jul 2014

  Additional job descriptions are : To provide explanations to customers on the origin and nature of the problem. Responsibility to fix the issue of the customers regarding the problem. To assist the customer’s queries regarding their debit and credit cards for different banks in America. To use the telephone or e-mail and work out and sending answer to customer. To provide the services such as listening helpdesk voice mails, working out on them, and answering them immediately. To provide entire information related their debit and credit cards to the customers. To maintain the coordination and supervise the assignment of supplementary helpdesk resources. To categorize the problems and issues of the customers by determining them. Show less



TRG Marketing Solutions.

• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Senior Customer Support Executive

  • Aug 2011 - Sep 2012

  Additional job descriptions are : To Establish and maintain a high level of customer satisfaction in all sales transactions. To consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches. To identify opportunities to up-sell and cross-sell customers. To handle inquiries with regard to product, pricing order expediting, customer relations and complaints. Work with other departments as needed to resolve customer inquiries. E.g. Accounts Receivable Department on customer payment discrepancies. Show less


Ovex Technologies (Pvt.) LTD
• Pakistan
• Software Development
• 1 - 100 Employee
• Telesales Representative

  • Jul 2009 - Jun 2011