Experience

Collegium Charter School
• United States
• Primary and Secondary Education
• 100 - 200 Employee
• Special Education Instructional Assistant

  • Sep 2021 - Present


Residence Inn by Marriott

• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • Nov 2014 - Aug 2015

  Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere. Primary Responsibilities: Books guest reservations and/or coordinates with reservation center. Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests Answers and routes calls as appropriate; takes guest messages with accuracy Assists with sales and marketing efforts as directed by the General Manager Records pertinent guest information in the pass on log Performs laundry functions as directed Checks guests in and out of the hotel; processes customer payments according to established policies and procedures. Answers phone in a prompt, efficient, and friendly manner. Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area. Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Provides a professional image at all times through appearance and dress. Ø Follows company policies and procedures. Note: Other duties as assigned by supervisor or management Show less


Chili's
• United States
• Restaurants
• 1 - 100 Employee
• Server

  • Nov 2013 - Feb 2014


The Grill At Fore

• Bartender

  • Mar 2013 - Sep 2013

  Bartender took orders make drinks check id if look under 30 make sure nobody was too intoxicated. Assistant took care of all the events all beer/liquor orders when needed paperwork Bartender took orders make drinks check id if look under 30 make sure nobody was too intoxicated. Assistant took care of all the events all beer/liquor orders when needed paperwork



Cracker Barrel

• United States
• Restaurants
• 700 & Above Employee

• Server/prep cook

  • Nov 2010 - Apr 2013

  Server-take drink & food order run food do sidework & clean up Prep Cook-prep things needed for the day & week made desserts & salads Server-take drink & food order run food do sidework & clean up Prep Cook-prep things needed for the day & week made desserts & salads



Rocco & Annas

• United States
• Restaurants
• 1 - 100 Employee

• Cashier/Assistant

  • Aug 2009 - Nov 2012

  Take orders over get orders & in person, help prepare the food ring customers out. As an assistant i did paychecks beer orders check bank balance kept everything in line Take orders over get orders & in person, help prepare the food ring customers out. As an assistant i did paychecks beer orders check bank balance kept everything in line



Little chef family restaurant

• Canada
• Restaurants

• Server

  • Feb 2005 - Jul 2009

  Took food orders, ran food out, delt witj customers questions, cashed guest out cleaned up and did sidework. Took food orders, ran food out, delt witj customers questions, cashed guest out cleaned up and did sidework.