Deputy Director of Boarding

• Feb 2021 - Present

House Parent Team Leader

• Jul 2019 - Feb 2021

Recruitment Consultant

• Mar 2019 - Present

• Identifying and developing client/business relationships • Advising on and selling the most appropriate solution for attracting candidates • Maintaining a candidate database • Assessing and responding to the needs of each particular client or assignment • Sourcing suitable candidates and briefing them on the opportunities offered by the client • Managing the process through the interview to offer stage and beyond • Negotiating pay and salary rates and finalising arrangements between client and candidate • Offering resume, interview and general career advice • Networking to build business information that can be converted into commercial opportunities

Client Relationship Manager

• Jul 2015 - Oct 2018

• Building and maintaining relationships with clients and key personnel within client companies • Conducting business reviews to ensure clients are satisfied with their services • Alerting the team to opportunities for further sales within key clients • Letting customers know about other services the firm offers • Attending meetings with clients to build relationships with existing accounts • Achieving client relationship targets and KPI’s as set by the Managing Director • Approval of firm quotations and invoices • Managing the debtor’s function • Escalating and resolving areas of concern as raised by clients • Carrying out client satisfaction surveys and reviews • Monitoring company performance against service level agreements and flagging potential issues • Updating the CRM and ensuring account managers are aware of changes within clients • Passing leads to the sales team and following up on progress • Liaising with internal departments to ensure client needs are fulfilled effectively

Recruitment Consultant

• May 2011 - Jun 2015

• Responsible for client and business development, candidate sourcing and screening successful placements • Liaising with clients and candidates • Meet with clients to discussed recruitment opportunities • Drafting advertisements for newspapers and magazines to source candidates • Cold calling and other marketing methods to source new clients • Building and maintaining strong relationships with clients • Responsible for client and business development, candidate sourcing and screening successful placements • Liaising with clients and candidates • Meet with clients to discussed recruitment opportunities • Drafting advertisements for newspapers and magazines to source candidates • Cold calling and other marketing methods to source new clients • Building and maintaining strong relationships with clients

Human Resource and Payroll Administrator

• May 2009 - Apr 2011

• Responsible to report to the financial director regarding human resource and payroll activities• Preparation of weekly payroll for 60 wage earners on Sage Payroll• Preparation of monthly payroll for 10 salary earners on Sage Payroll• Preparation and distribution of salary slips• Responsible for the submission of statutory government returns• Responsible for the on-time payment to the South African Revenue Services• Responsible for the on-time payment of employees• Responsible for monthly deductions on earnings for the National Union of Mineworkers, Funeral Policies and Garnish orders• Responsible for the payment to the National Union of Mineworkers, Funeral Policies and Garnish orders• Reconciliation of staff loan balances• Reconciliation of health insurance payments• Responsible for managing all daily production transfers from raw material into finished goods• Preparation of monthly statistical reports• Correspondence with Credit Guarantee for new credit applications and limit increases• Responsible for injury on duty claims and correspondence• Responsible for employee attendance verification checks• Reconciliation of compassionate, sick and annual leave

Debtors Clerk

• Jun 2008 - Apr 2009

• Capturing customer payments, performing debtors’ reconciliation, collection of outstanding debts, resolving any related queries • Allocate payments under supervision of debtor’s controller• Assist administration officers with invoice printing and provision of customer statements. • Processing of short payments and clearing of foreign payments• Provide input into debt collection strategies and assist with debtor reconciliation• Prepare credit limit approval based on customer payment history and knowledge• Apply standard operating policies and procedures and enforces adherence thereto• Initiates letters of demand to customers• Performs reconciliations of debtors’ accounts

Receptionist

• Jun 2007 - May 2008

• Diary management and management of meeting rooms• Receiving and depositing customer funds• Reconciling daily cash registers• Preparation of bulk payment batches• Handling queries and complaints via phone, email and general correspondence• Greeting all visitors• Transferring calls as necessary• Performing ad-hoc administration duties• Assisting with mail as required• Taking and ensuring messages are passed to the appropriate staff member on a timely basis

Banking cashier

• Feb 2006 - May 2007

• Client service and interaction • Cashing client cheques • Printing client statements • Processing client payments • Making client money transfers • Updating client accounting details • Client service and interaction • Cashing client cheques • Printing client statements • Processing client payments • Making client money transfers • Updating client accounting details