Experience

Air Indus

• Pakistan
• Airlines and Aviation
• 1 - 100 Employee

• • Jun 2014 - Present

  • Processes reservations by mail, telephone, fax or central reservation systems referral.• Processes reservations from the sales office and travel agents.• Knows the selling status, rates, and benefits of all packages plans.• Knows the credit policy of each reservation.• Creates and maintains reservation records by date of arrival and alphabetical listing.• Prepares letters of confirmation.• Communicates reservation information to the front desk.• Processes cancellations and modifications and promptly relays this information to the front desk.• Prepares expected arrival list for front office use.• Handles daily correspondence. Responds to inquires and makes reservations as needed.• Makes sure that files are kept up to date.• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.• Getting information about areas of interest in order to target more clients in particular seasons.• Making arrangements for clients travel programs.• To be aware of all front office procedures and assist with reception duties when required.• Willing to undertake any reasonable request made by management. Show less

• • Jun 2014 - Present

  • Arranges reservations and routing for passengers at request of Ticket Agent.• Plans route and computes ticket cost, using schedules, rate books, and computer.• Reads coded data on tickets to ascertain destination, marks tickets.• Assists passengers requiring special assistance to board or depart conveyance.• Informs travel agents in other locations of space reserved or available.



Worldcall Telecom Limited

• Pakistan , Karachi

• Customer Support Representative

  • Apr 2010 - Aug 2013

  An Omantel Company. • Worked as a Representative in Customer Support. • Responsible for smooth facilities to Customer. • Customer’s problem handling and maintenance & good relationship • Feedback and system improvement. • Daily status report. An Omantel Company. • Worked as a Representative in Customer Support. • Responsible for smooth facilities to Customer. • Customer’s problem handling and maintenance & good relationship • Feedback and system improvement. • Daily status report.



Omantel

• Oman
• Telecommunications
• 700 & Above Employee

• Customer Support Executive

  • Jun 2010 - Jan 2011

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Prepares product or service reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. Show less



Galileo Pakistan

• Pakistan
• Airlines and Aviation
• 1 - 100 Employee

• Front Desk Executive

  • Jul 2009 - Apr 2010

  • Respond to queries either in person or over the phone. • Respond to email messages for customers seeking help. • Ask questions to determine nature of problem. • Follow up with customers to ensure issue has been resolved. • Gain feedback from customers about computer usage. • Respond to queries either in person or over the phone. • Respond to email messages for customers seeking help. • Ask questions to determine nature of problem. • Follow up with customers to ensure issue has been resolved. • Gain feedback from customers about computer usage.



Aero Asia International Airline Pvt (Ltd)

• Karachi

• Worked as a Reservation and Ticketing Assistant

  • Mar 2005 - May 2007

  • Worked as a Reservation and Ticketing Assistant at Jinnah International Airport, Karachi. • Worked as a Reservation and Ticketing Assistant at Jinnah International Airport, Karachi.