Zubair Ahmed

Technical Support Engineer at ABMCARE
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Contact Information
us****@****om
(386) 825-5501
Location
Sharjah, Sharjah Emirate, United Arab Emirates, AE

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Credentials

  • Jamf Certified Associate Exam - English
    Jamf
    Jul, 2023
    - Oct, 2024
  • Apple Certified iOS & MAC OS technician
    Apple
    Nov, 2017
    - Oct, 2024

Experience

  • ABMCARE
    • United Arab Emirates
    • Mobile Computing Software Products
    • 1 - 100 Employee
    • Technical Support Engineer
      • Oct 2017 - Present

      •Diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware/software to end-users. •Enrolling the Apple devices on Mobile Device Manager (MDM) through User Initiated Enrolment and Pre-Stage Enrolment. Creating users, applying policies & assigning roles to the users. •Handlin the repairs of Apple Notebook's, Desktops, iMac's & other Apple products by performing functional diagnostics and through Apple Service Toolkit (AST-2). Performing MAC OS installation, Backup & Restore. •Investigate and respond to support request via email, phone and remote-control software. •Install, configure and manage laptops, desktops, printers & sharing them on LAN. •Escalating the issues with Apple Technical team L3 via channel chat support, email. •Maintain accurate inventory records and data. Show less

  • HP
    • Azerbaijan
    • Online Media
    • Sales Promoter
      • Mar 2014 - Sep 2017

      •Handling the sales of HP products namely HP Laptops, HP printers & HP accessories. Following the planogram & SKU’s as per the agreement. •Involving in conducting the inventory controlling with the use of PDA devices, by recording purchases, maintain database, perform physical count of inventory & reconcile actual stock count to computer generated reports. Coordinating the logistics of purchase orders, stock transfers, deliveries and processing. •Achieved and exceeded sales goals in line with prescribed selling strategy. •Handling after sales services. Show less

  • Al Mustaqbal Computers
    • IT Technician
      • Aug 2010 - Feb 2013

      •Worked with third-party vendors to resolve issues with hardware or software covered under annual maintenance agreements. •Setting up printers and scanners and sharing them on LAN network. •Supported and maintained user account information. •Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for clients. •Installed new hardware and software, patched systems and configured settings. •Provided on-site and remote technical support to users. •Using the cable crimping tools to create crossover cables & straight cable used with routers and switches. Show less

Education

  • Jawaharlal Nehru Technological University
    Bachelor's degree, Computer Science
    2005 - 2009

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