Experience

The MetroHealth System (Cleveland, OH)

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Network Operations Center Team Lead

  • Nov 2019 - Present

  Monitors and provides frontline and secondary support with Information Systems (IS) issues (e.g. hardware, software, telecommunications, performance, education-related, etc.) for all users within The MetroHealth System. Responds efficiently and effectively to monitoring alerts, including issues regarding operating systems, networking, and applications. Enables customers to remain productive in their business and clinical operations. Acts as a liaison between customers and internal IS staff to ensure accurate/timely problem interpretation/resolution. Contributes to the proper operation of the network environment for The MetroHealth System, and the effective and efficient operation of the Data Center. Works in multi-platform environments and with remote access applications and services. Adheres to the standard support policies/procedures/methods for the Data Center, IS Department, and The MetroHealth System at all times. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.