Experience

VOSS

• United States
• Telecommunications
• 1 - 100 Employee

• System Administrator

  • Sep 2022 - Present

• IT Support Engineer

  • Jan 2021 - Sep 2022

  Provided Tier 1 & Tier 2 support to internal users. (Windows/Linux/macOS)Provided Tier 3 support - Troubleshoot & diagnose various software & hardware / network-related issues. Systems Administration - Firewalls, IDS/IPS, VPN, Security appliances & Cloud Security - Assist with troubleshooting routing, switching & wireless networking - VMware vCenter maintenance/management - Server Hardware & Components - Linux/Windows Systems Administration - Active Directory / Identity Management Administration - Azure, Amazon Web Services (AWS), & Google Cloud computing - Network & Systems Monitoring (Zabbix, PRTG, vRealize) - Automation of repetitive tasks.- Vulnerability Assessments on perimeter & internal endpoints & provide remediation where necessary.- Assist with IT & Security related projects, rollouts & infrastructure maintenance including Backups, Business Continuity, & Disaster Recovery- Documentation of processes & creation of Knowledge base to documents- New user onboarding / Offboarding users - Perform administrative tasks relating to e-waste disposal, asset tracking, & ICT procurement. Projects completed - Designed, implemented & managed Endpoint Management Security Solution- Upgraded backup infrastructure to include offsite backups- Streamlined onboarding process & IT hardware procurement process- Updated & migrated company intranet to Google Sites- Assisted with the updated monitoring system deployment - Implemented company-wide password management system- Introduced and implemented HR organogram software for the company Show less



1-grid_growonline

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Junior System Administrator

  • Jul 2019 - Nov 2020

  Providing systems support within our hosting environment, ranging from shared environments, large-scale hypervisors, VPS’s, dedicated servers and email servers. - Maintain and monitor server/system environments attached to our network - Provide support and maintenance within our data center environment - Operating various operating systems daily, ranging from Windows, Ubuntu, and RHEL. - Administer security on Linux and Windows platforms. - Design/implement/monitor system backup and recovery processes. - Aid in database administration / operation / recovery - Intrusion Detection / Prevention - System installations/configurations/upgrades - Automation using bash scripting Show less

• SysOps Administrator

  • Dec 2017 - Jul 2019

  The core functionality is to monitor and perform incident management of 1-grid’s network, shared and office servers to ensure optimal uptime and availability as well as including systems support within the hosting environment, ranging from large-scale hypervisors, shared server environments, virtual private servers, dedicated servers, and email servers. Also included is the diagnosing/troubleshooting of issues and applying fixes where applicable. Duties and Responsibilities:- To provide 24/7 monitoring of all servers/services - Operating various operating systems daily, ranging from Windows, Ubuntu, and RHEL.- Analysing system logs and identifying potential issues with servers- Intrusion Detection / Prevention- Implement and monitor system backup and recovery processes.- Assist with database administration (MYSQL/MSSQL)- Applying operating system updates, patches, and configuration changes across all operating systems- Introducing and integrating new technologies into existing data center environments- System performance/mail server performance/database performance tuning - To assist the support department with technical queries (2nd/3rd tier support levels)- Inventory management, reporting any requirements and shortage to the procurement team based on minimum re-order levels.- BASH and basic PowerShell scripting to automate day to day workflow. Show less



IT Smithing

• Cape Town Area, South Africa

• Owner

  • Jan 2012 - Mar 2020

  - Website development - SEO - Website Administration - Web Hosting - Email setup + hosting - Website development - SEO - Website Administration - Web Hosting - Email setup + hosting



Webafrica

• South Africa
• Internet Publishing
• 100 - 200 Employee

• NOC Administrator

  • Sep 2017 - Nov 2017

  Providing systems support within our hosting environment, ranging from shared environments, large-scale hypervisors, VPS’s, dedicated servers and last but not least email servers. - Maintain and monitor server/system environments attached to our network. - Provide support and maintenance within our data center environment (Internet Solutions). - Operating various operating systems daily, ranging from Windows, Ubuntu and RHEL. - Administer security on Linux and Windows platforms. - Design, implement and monitor system backup and recovery processes. - Aid in database administration and operation. - Intrusion Detection / Prevention - System installations and configuration. - Manage email servers and anti-spam tools. Show less



Wear Interactive

• United States
• IT Services and IT Consulting

• Software QA Engineer

  • Nov 2016 - Apr 2017



Constant Contact Lead Gen & CRM

• United States
• Software Development
• 1 - 100 Employee

• Coding Support Engineer

  • Jul 2016 - Nov 2016

  - Provide technical/software support to clients worldwide - Respond to ticket system queries - Update CRM and provide feedback and support on critical issues to all parties - Liaise with developers and product analyst as well as with clients - Provide weekly reports to senior developers of all known bugs - Provide monthly reports to product manager of all known bugs and major issues - Track bugs using Jira - Test frontend and backend applications - Manage and fix reported bugs -and pass on report to developers - Actively participate in walk-through, inspection, review and user group meetings for quality assurance - Work with all parties involved to create and analyze various required project documents (Help documentation) - Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and /or functionality within Information Technology software - Comply with standards and strategies of the software development life cycle (Agile) Show less



TOUCH - Marketing Agency

• Cape Town Area, South Africa

• Junior IT and Development Manager

  • May 2015 - Jun 2016

  • Wordpress > Implement and customise wordpress themes > Setup all content on site > Configure Backups and Activity logs > Site Restoration/Recovery > Virus/Malware removal • Setup online Campaigns (Email/Forms/LiveChat) > Campaign Monitor > Graphic Mail > Infusionsoft > Mailchimp > Snapengage • HTML/CSS > Email Newsletters > Email Signatures > Update website styling > Online Forms • Networking > Setup office network (LAN, WAN, VPN) > ADSL • Hardware Configuration/Maintenance/Troubleshooting > Desktops > Laptops > Servers • Social Media > Create and update customer social media accounts - Facebook - Twitter - Pinterest - Google Plus - Youtube - LinkedIn • Reporting > Monthly reporting on Analytics and Various Lead generation forms. Show less



Mindspring Computing

• South Africa
• Information Technology & Services
• 1 - 100 Employee

• IT Support Engineer

  • Mar 2014 - Apr 2015

  - Hardware Configuration/Maintenance - Desktops - Laptops - Servers - Microsoft Exchange Server - Firewall (Kerio) - PBX System / Voip system - Networking - Setup office network (LAN, WAN, VPN) - ADSL - Admin – Billing, Call Logging, Job Reporting, SLA’s. - Hardware Configuration/Maintenance - Desktops - Laptops - Servers - Microsoft Exchange Server - Firewall (Kerio) - PBX System / Voip system - Networking - Setup office network (LAN, WAN, VPN) - ADSL - Admin – Billing, Call Logging, Job Reporting, SLA’s.



ShopDirect.co.za

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Administrator

  • Feb 2010 - Feb 2014

  - Online/Telephonic Client Training - Technical assistance on how to run their online storefront. - Product management and uploads - Setup email account for clients - Payment Gateway assistance (VCS, Ecopay, PayU) - Hardware Configuration/Maintenance - Desktops - Laptops - Servers - AWS cloud servers - Test servers for development team - Softlayer Dedicated servers - Windows Database server (MSSQL 2005, 2008, 2012) - Windows Hosting (IIS) - Microsoft Exchange Server - Firewall (Untangled) - Multiple Fileservers (All Windows Server OS’s) - PBX System (FreePBX) - Ticketing system (Active Collab) - Support Ticketing system (Kayako Fusion) - http://support.shopdirect.co.za/ - Networking - Setup office network (LAN, WAN, VPN) - ADSL - System Tutorials - Compiling and Uploading Manuals “How To’s” - http://support.shopdirect.co.za/index.php?/Knowledgebase/List - Basic HTML/CSS updates. - Database management (MSSQL 2005/2008/2012) - Daily Backups - Basic Reporting Scripts - SQL Agent tasks - Basic database restorations - Testing - Integration testing (IQ Retail, Pastel Accounting) - Feature Release testing - Version testing - Procurement - All office computing/communication hardware and software Show less