Experience

Continental Group Hospitality Management Company
• Hungary
• Hospitality
• 1 - 100 Employee
• Resident Manager

  • May 2022 - Present


Gerlóczy Boutique Rooms

• Hotel Manager

  • Jan 2022 - Apr 2022

  Manage, supervise and control the 19 boutique rooms situated above the Gerlóczy Coffehouse ensuring guest satisfaction by leading Reception and Housekeeping team Manage, supervise and control the 19 boutique rooms situated above the Gerlóczy Coffehouse ensuring guest satisfaction by leading Reception and Housekeeping team



Attila99Loft

• Hungary
• Hospitality
• 1 - 100 Employee

• Hotel Manager

  • Oct 2021 - Dec 2021

  Make sure that the unique features and the exclusive services available in the house make every-day living an enjoyable experience for tenants. Lead the lifestyle-concierge service available on a 24/7 basis and make sure residents gets the best cleaning and maintenace assistance. Make sure that the unique features and the exclusive services available in the house make every-day living an enjoyable experience for tenants. Lead the lifestyle-concierge service available on a 24/7 basis and make sure residents gets the best cleaning and maintenace assistance.



MONTEM

• United Kingdom
• Real Estate

• Guesthouse Manager

  • Oct 2020 - Oct 2021

  - Control, manage and lead the guesthouse property (rooms&restaurant) - Communication with guests in person and writing - Manage and supervise events, parties and weddings - Sales activities in connection with rooms and extra services - Supervise regular maintenance work in the guesthouse and surroundings - Coordination of supply tasks - Manage and lead employees, organize team buildings, conduct regular performance evaluation, scheduling) - Creating and maintain a good continuous relationship with the partner guesthouses (Stílusos Vidéki Szállodák) Show less

• Front Office Manager at D8 Hotel

  • Jun 2018 - Oct 2020

  - Tasks related to hotel opening (hiring staff, launch the front office team, develop and implement the standard front office operation procedures, conducting trainings) - Creating and maintain a good continuous relationship with the hotel partners (restaurants, sightseeing program companies, transfer companies) - Handling guest complaints (continuous monitoring of social media interfaces, communication with guests) - Financial tasks (cash flow control, accurate invoicing, invoice adjustments) - Manage and lead employees, organize team buildings, conduct regular performance evaluation, scheduling) - Reporting to hotel management and to the owners Show less



InterContinental Hotels Group (IHG®)

• India
• Retail
• 1 - 100 Employee

• • Feb 2018 - Jun 2018

  - VIP room assignments, managing reports, tracking and reviewing frequent guest profiles, special attention to IHG Rewards loyalty members- Monitoring the F&B services of the Club Lounge, direct and coordinate the daily operation of the Club Attendants- Supervison of in-room amenities- Daily checks on food and beverage supplies, inventory (cost efficiency, warehouseing skills)- Meet VIP guests and delegations- Handling guest complaints- Prepare the weekly roster of the Club Lounge employees (vacation planning, balancing numbers of staff to daily occupancy)- Training of new staff members (preparing and organizing training plan) Show less

• • Nov 2016 - Feb 2018

  Prompt and effective handling of guest problems- Problem handling index is important part of the IHG winning metrics, the hotel appointed FO Supervisors to Duty Managers as responsible leaders of the problem resolution.Other responsibilities and duties are same as in the Front Office Supervisor position

• • Aug 2015 - Nov 2016

  - Collaboration, coordination and communication with the hotel's departments as required- Supervising Reception staff daily operations- Maintain the attention towards the VIP guests and loyalty program members- Transmitting information between the Front Office Manager and the line staff- Responsible for upselling program (As a key driver defines and sets individual monthly targets, checks progresses, developes upselling techniques)- Creating weekly schedules, planning holidays- Emergency plans and evacuation procedures Show less

• • Jul 2006 - Aug 2015

  - Register arriving guests, assigning rooms- Give information on the hotel services and programs in the city- Communication and contact with the hotel departments- Cashiering and billing processes- Smooth daily operation, guest satisfaction- Money exchange

• • Jan 2005 - Jul 2006